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Customer Service
COMPLAINT: Horizon at Helena, MT, very rude agent

 
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  #1  
Old Jan 2, 2010, 1:36 AM
Steve Steel Steve Steel is offline
 
Join Date: Jan 2010
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I was on flight 2434 to Billings on Jan 1. The female gate agent was the rudest, most care less agent I have ever met. I wanted to make a simple change, not uncommon, and it was a tremendous bother to her. She refused to give me her name.

I told her agents like her were not representing Horizon very well and she said, "try another airline then". I will.

Nice to have a Blackberry to post these sorts of things when they happen. Maybe Horizon will figure it out and train their employees, or screen them, better.

Not the first rude Alaska employee that was rude. This one just happened to be the worst of the worst.
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  #2  
Old Jan 2, 2010, 2:19 AM
The_Judge The_Judge is offline
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AS seems to be taking a a bit of a hit in rude agents lately. Steven, if you don't mind, send off an email to AS with the gate she was working, the city, the date and time of incident. This will help AS identify her even if she didn't give her name, which she is required to do if asked. Make sure you mention that in the email as well. You most likely won't be notified of any results but hopefully gain the satisfaction that one more rude agent was reported.
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  #3  
Old Jan 2, 2010, 3:40 AM
PHXFlyer PHXFlyer is offline
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Originally Posted by The_Judge View Post
AS seems to be taking a a bit of a hit in rude agents lately. Steven, if you don't mind, send off an email to AS with the gate she was working, the city, the date and time of incident. This will help AS identify her even if she didn't give her name, which she is required to do if asked. Make sure you mention that in the email as well. You most likely won't be notified of any results but hopefully gain the satisfaction that one more rude agent was reported.
Also wanted to add that the OP mentioned he wanted to make a change. If any change was made to your reservation by the agent, even a seating change, there is a record of who did it in the computer. Be sure when corresponding with Horizon that you include your confirmation code and itinerary information (also a frequent flier number if you have one) so that they can have a look at the "paper trail" of your reservation. You can e-mail them here or write:

Horizon Air Customer Relations
P.O. Box 68977
Seattle, WA 98168



Originally Posted by Steve Steel View Post
Not the first rude Alaska employee that was rude. This one just happened to be the worst of the worst.
Apologies in advance but I couldn't help myself. Would you expect a "rude employee" to act anything but rude?

Last edited by PHXFlyer; Jan 2, 2010 at 3:43 AM.
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Old Jan 2, 2010, 3:44 AM
Steve Steel Steve Steel is offline
 
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Thanks! Will do.
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Old Jan 2, 2010, 5:30 AM
pattis pattis is offline
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Are you sure it was Helena, MT? Sounds just like an agent for Horizon in Kalispell, MT. Sorry u had such a hassle.
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  #6  
Old Jan 5, 2010, 6:01 AM
Steve Steel Steve Steel is offline
 
Join Date: Jan 2010
Posts: 3

Patti,

I fly Allegiant out of Kalispell frequently. These gate agents are the best of the best...always.

I'm actually quite tolerant. I know what these agents put up with when flights are delayed or canceled. It's just that this one in Helena is particularly rude. Sometimes I watch her when I'm waiting for a flight...she's not nice!
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