Canceled / Delayed / Overbooked
COMPLAINT: flight from SeaTac to Edmonton canceled with no true reason

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Old Apr 13, 2011, 2:18 AM
lintrock lintrock is offline
Join Date: Apr 2011
Posts: 2

On March 29, 2011 I was returning from Los Angeles to Edmonton via Seattle. We arrived in Seattle, ran to the gate for our connection to Edmonton, got on board early, pilot told us we had a small window of time to get in the air because of something with ground equipment in Edmonton. Sat on the tarmac for 1/2 hour. Pilot comes on and says we missed our window and that the flight was canceled. Back into the terminal, wait 45 minutes to speak with customer service. Told we couldn't fly because of weather in Edmonton - it was a clear, beautiful evening in Edmonton. There is no reason we should not have flown to Edmonton that night. Many of the passengers I spoke with suspect the pilot was over his hours for the day and couldn't legally fly us home.

I complained through the online complaint form and just received a response. They are offering me $75 off my "next flight" with Alaska/Horizon. I missed a full day of work, had to stay in a hotel in Seattle, extra meals, extra day of boarding for my dog, extra day of airport parking.

Not sure I will be flying with Alaska airlines again.
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Old May 3, 2011, 10:42 PM
lintrock lintrock is offline
Join Date: Apr 2011
Posts: 2

well, they still haven't answered my question as to why the flight was canceled. But they are sending me a cheque for $100 and have offered me $150 off my next booking with them. Hopefully I will get the $150 off AND the $100. That will almost make up for the lost wages, etc.

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Old Jan 26, 2012, 8:28 AM
playmaker playmaker is offline
Alaska Air Employee (NOT OFFICIAL REP)
Join Date: Aug 2011
Posts: 8

I believe it was cancelled due to that the flight crew went over there hours for the day..sometimes flight crews changes cause they get stuck in another city with a delay..they the airlines frys to find a new crew so he flight can go out..this time the window was too short..getting all the bags loaded and all the paxs on..sorry that happend to least hey tryied to take the flight out..they could of just cancelled it right away..if not all the bags were loaded the flight prob would of made it out..but hat would make a lot of passengers mad...
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