Reply
Canceled / Delayed / Overbooked
COMPLAINT: Abandoned in Ontario

 
Thread Tools Display Modes
  #1  
Old Oct 25, 2012, 12:00 AM
detrickjw detrickjw is offline
 
Join Date: Oct 2012
Posts: 1

Flight 574 on October 15 from Portland to San Diego was diverted to Ontario due to fog in San Diego. Alaska announced that busses would be provided for transportation to San Diego. After waiting for over an hour, our luggage was taken off the plane and then we were told that the announcement was a mistake and that there would be no busses or other assistance and that we were on our own. I emailed cutomer service and recieved an email offering a $100 discount on a future flight, but no explanation about why transportation was not offered, nor was I offered the $20 or 1,000 miles advertised for luggage taking over 20 minuted to be off loaded. At the same time, an Alaska partner, Delta was bussing their passengers to San Diego and United was providing hotels for their passengers.

Last edited by detrickjw; Oct 25, 2012 at 12:03 AM. Reason: Incomplete
Reply With Quote Share with Facebook




Replies:

  #2  
Old Oct 26, 2012, 8:02 AM
Ombudsman Ombudsman is offline
 
Join Date: Feb 2011
Posts: 136

How did you get from Ontario to San Diego? Submit the receipt with a letter to Alaska Airline's customer relations dept. for reibursment.
__________________
Contributing editor to one of the largest travel blogs on the internet.
Reply With Quote Share with Facebook
  #3  
Old Oct 26, 2012, 2:45 PM
azstar azstar is offline
 
Join Date: Sep 2008
Posts: 375

Your airline ticket is a contract. By purchasing a ticket you made a contract with Alaska Airlines to fly you to San Diego. While airlines "contract of carriage" always state that they are not obligated to get you there at any particular time, it never states that they can fly you anywhere and simply deposit you at a different location. If they refuse to reimburse you, take them to small claims court for breach of contract.
Reply With Quote Share with Facebook

Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service abandoned markballman United Airlines Complaints 21 Oct 18, 2012 10:08 AM
Canceled / Delayed / Overbooked Flight 478 delayed or abandoned? rowdy1958 Spirit Airlines Complaints 1 Aug 13, 2012 6:23 PM
Customer Service We were abandoned Thomas D Alaska Air / Horizon Air Complaints 3 Jan 26, 2012 4:46 PM


All times are GMT. The time now is 6:21 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
BallisticTshirts.com

counter free hit unique web
unique visitors