Reply
Canceled / Delayed / Overbooked
COMPLAINT: Air Canada delayed and bumped

 
Thread Tools Display Modes
  #1  
Old Mar 5, 2014, 4:02 PM
raintree raintree is offline
 
Join Date: Mar 2014
Posts: 1

My wife was flying from Calgary to Orlando with a stop-over in Toronto. Checked in online the day before for both flights and had assigned seats.
  • First flight was delayed in Calgary by 1.5 hours due to technical issues
  • Arrived in Toronto late, but made it through security and US Customs to the gate 20/25 minutes before take-off
  • Flight was just starting to board
  • Went to board and was advised that her seat had been given away
  • Given a $10 voucher for meal
  • After contacting our travel agent (ticket booked through my corporate travel agency) and much discussion at gate was advised she might get on next flight 3 hours later
  • Waited at gate for next flight and found out 20 minutes before flight that she had a seat

Our travel agent filed a complaint but has been stone-walled by Air Canada's customer support. They are claiming "there are cut off times to all flights which is why she was not allowed to board her original flight."

They also claim that "As there was not sufficient time to connect per regulations you were automatically re-booked on the next available flight." This is just out and out not true.

Any advice on next steps?
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked bumped on overbooked United Flight booked by Air Canada D abercrombie Air Canada Complaints 0 Aug 17, 2013 7:19 AM
Canceled / Delayed / Overbooked Involuntarily bumped Jack2278 Flights Canceled / Delayed / Overbooked 2 Mar 17, 2010 1:22 PM
Canceled / Delayed / Overbooked bumped by delta jillth Delta Air Lines Complaints 8 Jul 17, 2009 2:58 AM


All times are GMT. The time now is 2:34 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
BallisticTshirts.com

counter free hit unique web
unique visitors