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Baggage Problems
COMPLAINT: stolen items from luggage

 
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  #1  
Old May 3, 2007, 2:48 PM
genius genius is offline
 
Join Date: May 2007
Posts: 1

after arriving to my destination in Mexico I found out my video camara was stolen from my check-in lugagge.

I complain to Alaska airlines, TSA and also made a police report. What upsets me the most is the arrogance, defensive attitude and poor treatment I got from Alaska employees. Not only do they denied any responsabilities for stolen electronics, but are very fast to put the blame on TSA. I got far better traetment from the TSA employees including the supervisor in LA. To make things worst another passenger from the same flight got his laptop stolen, when he got back to L.A. he was told he had to go back to Cancun and file a complain with Alaska airlines in Mexico since he found out it was gone when he arrived there.
Yesterday I e-mail them and got a response saying that because of the high volume of e-mails I will not get an answer for at least 8 weeks.
I will wait and will post a review with the outcome when they respond back.
On the mean time I will tell everyone to avoid them like the plague.
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  #2  
Old Aug 10, 2007, 5:26 AM
Gromit801 Gromit801 is offline
 
Join Date: Aug 2007
Posts: 745

You evidently have no clue, that Alaska does NOT handle the luggage at LAX? The only people who touch it after the tags are applied and set on the belt, are the TSA's and the contracted ground handlers (not Alaska employees).

Why on earth did you pack an expensive piece of gear in your check through luggage, instead of in your carry on? Same to the guy who lost his laptop.

THINK PEOPLE!!

It's posted at almost every airline that they are NOT responsible for your electronics. The x-ray scanners that TSA uses on ALL check through luggage going on board the plane can fry the electronics.

Electronic gear of any kind belongs in your carry on.
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  #3  
Old Oct 30, 2010, 1:25 PM
Traveler Traveler is offline
 
Join Date: Oct 2010
Posts: 3

So its perfectly acceptable to for airline employees, TSA employees, or airport personnel to steal anything they wish. Really? Oh wait, its just electronics that are OK to steal? You post a sign and now it's OK?
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  #4  
Old Oct 30, 2010, 3:56 PM
stevicus stevicus is offline
 
Join Date: Aug 2010
Location: TUS
Posts: 34

Originally Posted by Traveler View Post
So its perfectly acceptable to for airline employees, TSA employees, or airport personnel to steal anything they wish. Really? Oh wait, its just electronics that are OK to steal? You post a sign and now it's OK?
I don't think it's okay. I think the airlines should take some responsibility in this. They can't just post a sign and give their employees a license to steal from the customers. Maybe if the sign said something like "Our employees are potential thieves and low-lifes, but it's not our fault that we hired them," it might give the passenger a more accurate picture in order to properly assess the risk.

If it was TSA doing the stealing, then that's even more disconcerting, since they were hired specifically to safeguard the safety of airline passengers and crews. They have to be trustworthy, and if they're not, it kind of defeats the purpose of even having them on the job at all. If they can't screen out petty thieves from their ranks, then they don't inspire much confidence in being to handle bigger problems.
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Old Oct 30, 2010, 10:32 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Spot on Stevicus... I would love to see that sign... because declaiming any responsibility is tantamount to admitted they employ a bunch of thieves. On the other hand.. they are managed by a bunch of thieves too.. so what can we expect?
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  #6  
Old Oct 31, 2010, 4:57 PM
Traveler Traveler is offline
 
Join Date: Oct 2010
Posts: 3

It just seems stupid to be all but strip searched to get on a plane, have everything you are carrying examined by x-ray machines and pat downs but to totally ignore that employees of the airline, TSA and airport are 'allowed' access to your check baggage and if they take a few things OUT, it's OK but they are really forbidden to put anything 'IN'? Shouldn't they be a little more interested in keeping an eye on things behind the scenes?
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  #7  
Old Dec 22, 2010, 7:13 PM
Researcher Researcher is offline
 
Join Date: Dec 2010
Posts: 28
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Dear user: I am developing a Doctoral research on Mishandled baggage (see General Discussion- Mishandled Baggage Research ) Could you please, provide the airline complaint form (minus personal information) you filled with the airline or send me an email to [email protected] and I will send a survey. The survey is very similar to the one you must file with the airline and does not contain personal information.
Thanks before hand
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  #8  
Old Jan 27, 2012, 4:57 AM
playmaker playmaker is offline
Alaska Air Employee (NOT OFFICIAL REP)
 
Join Date: Aug 2011
Posts: 8

If you see that your missing items from your bag when you get to your destination make sure you see a TSA pamphlet in your bag. It shows that TSA opened your bag. Make a claim with the airline and with TSA and with the Police. Better reporting it to everyone. Sorry that happened. Remember TSA can see everything in your bag with there bag scanner machines. So just be alert!
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