[drjulianof]

I flew TAM on an executive class C ticket on Nov 22,2011. In checking in the attendant instead of entering CO and my OnePass Mileage program typed CM (Copa Airlines). Because of this small error, Continental has refused to credit more than 10.000 miles on my account saying that I have used the miles in another company. That is outragerous since I sent them my boarding pass with my OnePass number on it. How could I have two same numbers in two different companies?

They are just playing stupid to see if they can get away with it. And I am PLATINUM, imagine if I was a regular person flying economy and not an Elite member...

[ALP]

I am having a similar issue with a TAM flight. I am still fighting for my account to be credited for a flight from JFK to EZE RT on Oct. 31st. I have received about ten "sorry/check your account in 15 days" emails. Maybe it is a TAM issue. Or maybe Continental is getting lazy!

This was the last email I received:
We recognize that you have written to us more than once concerning this issue. We apologize for the delay in processing your request.
The TAM Airways flight information referenced in your e-mail has been re-submitted to our partner for verification. If eligible, this flight activity will post to your account and appear online within 15 days. Please check your account at that time to verify that the mileage has posted. You can then click on the “View All Activity” link on the “My Account” page for details until the activity appears on your next statement.

I have flown religiously with Continental for the last five years, and have made Platinum status every year, but I am so sick of Continental/United I am currently trying to have my status matched on Delta.

[drjulianof]

I completely agree - this merger has put Continental OnePass way behind Delta's program. On the other hand, TAM is very, very lazy - the airline should leave Star Alliance soon as it merged with LAN and is now going to OneWorld (good luck to them....).

Anyway, Continental should do a much better job in handling these requests, from premium members or not.

[ahrefony]

If you can't make a mistake, you can't make anything.


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