[JenJen575]

I purchased 4 roundtrip tickets and was double billed for a second set of identical tickets; same dates, same passengers, same destinations. Instead of acknowledging their billing error and refunding the second set of erroneous tickets, Continental Airlines is pointing their finger at me and alleging that I knowingly purchased the same seats twice. Customer service is rude and unprofessional and say they can't (or won't) do anything to help... I will never, EVER fly with these idiots again!

[Gromit801]

File a dispute with your credit card company.

[JenJen575]

Tried that but was told since it was actually a debit card and not a credit card... the rules were different. Bank is pointing their finger back at Continental and I'm caught in the middle. Thanks for your suggestion though.

[Gromit801]

Also file a complaint with your state's consumer affairs office, if worse comes to worst, small claims court.

[stevicus]

Originally Posted by JenJen575

Continental Airlines is pointing their finger at me and alleging that I knowingly purchased the same seats twice.

I would have told them, "If that's the case, then that means that you knowingly sold the same seats twice."

[jimworcs]

You can claim a "charge back" for a debit card, if the goods were not delivered, which these obviously can't be. You WILL win if you go to small claims. The arrogance of companies that think they can keep your money for nothing is astounding. No contract was created.