[Beverly]

I had the WORST airport experience of my life this week dealing with your airline.I was first scheduled to board Delta Air Lines #5543 departure time 10:05am on June 21. Shortly AFTER this departure time is then announced that the flight was delayed. This left the Rochester, NY airport 1 hour later. Clearly there was a known weather delay. The attendent then set up standby flights for the passengers with tight connection. I then arrived at my connecting airport, Cincinnati, OH. I missed that connecting flight. I asked the woman at the gate about my flight and she also informed me that I had missed my flight. she also confirmed my seat on my next flight. I then went to the gate of my standby to confirm my seat. The ladies at the desk also confirmed my seat. I then walked around the airport for 3 hours only to find out that when the time came to be seated on the flight the attendent informed me that the plane was full.

I had to then go through Chicago, IL and connect from there to reach Richmond before night fall. I arrived at 8pm. This was a wasted day for me. I missed all appointments that day. On June 26 my Delta #5122 flight was scheduled to leave at 4:10pm. It left about 55 minutes late. My issue on the return flight invloves my baggage. We arrived late and I had to leave the airport without my baggage. The baggage had not arrived. My number was taken down and I was told that I would be called at the time that my baggage came in and my baggage would be delivered by 8am. i called into 18003258224 to check on my baggage. i was told it was being track, i would be called when my baggage came in, dont go to the airport because they were very busy. I respected that untill my 4th call of the day. I was told to call back in a 2 hours on the first 3 calls. I only came across my baggage by going up to the airport myself, against the suggestion of the phone operators.

I found my baggage, myself, shortly before 4pm June 27. Over and over i asked about my baggage and i was told it was still in Atlanta. That was not true. It had been in the rochester airport all morning, since 3am June 27. My baggage handle was broken in 2, where the scannable lable could be placed, my bag was labled no tag. Something needs to be done about this. Yes. I did talk to a supervisor about this over the phone and nothing was done. I love to fly ,but after this disater, I no longer have any plans to fly any time soon.

[dragonfire7.delta.com]

put some identifying info inside the bag next time... habdles get broken every day, if you had info inside the bag the agent could have used to identify who the bag belonged to, you would have gotten your bag a lot sooner