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COMPLAINT: No Love For Platinum Flyers with Basic Economy!

 
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  #1  
Old Oct 23, 2018, 3:29 PM
A Johnstone A Johnstone is offline
 
Join Date: Oct 2018
Posts: 2

Platinum Medallions beware! Ticket was booked for me, agent chose Basic Economy Fare to save $50. Delta wants more than $600 to change. No seat selection, upgrades, or same day confirmed changes.

Not even allowed to fly standby, meaning delta will fly empty seats rather than serve their loyal customers.

Delta "can't" make exceptions even for their most loyal flyers. Ouch!
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  #2  
Old Oct 24, 2018, 6:09 AM
A320FAN A320FAN is offline
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Join Date: Jan 2011
Posts: 333

Originally Posted by A Johnstone View Post
Platinum Medallions beware! Ticket was booked for me, agent chose Basic Economy Fare to save $50. Delta wants more than $600 to change. No seat selection, upgrades, or same day confirmed changes.

Not even allowed to fly standby, meaning delta will fly empty seats rather than serve their loyal customers.

Delta "can't" make exceptions even for their most loyal flyers. Ouch!
Too make the rules fare across the board, the agent clicked on the "I agree to the terms and conditions". Next time book a ticket with a bit of flexibility. these are the term your agent agreed with and is stated on the Delta website:

With Some Key Differences
In Basic Economy you’ll experience:

Complimentary carry-on bag. Overhead bin space may be limited, so your carry-on bag may be gate checked free of charge
Checked bag fee applies depending on the route. Please visit our Baggage and Travel Fees page for details
Seat assignment is free after check-in
Ticket changes or upgrades are not allowed*
* Ticket changes or refunds not allowed after the Risk-Free Cancellation period. Basic Economy travelers are not eligible for paid or complimentary access or upgrades to premium seats, including to Delta Comfort+® or Preferred Seats; and no paid access to Priority Boarding.
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  #3  
Old Oct 24, 2018, 2:14 PM
A Johnstone A Johnstone is offline
 
Join Date: Oct 2018
Posts: 2

I have no control over what the Agent booked.

This is about my relationship with Delta, as a Platinum Customer.

If Delta has rules that allow no exceptions, they cannot even serve their most loyal customers. This is not the kind of company I choose to do business with.

I am looking forward to accepting the American Airlines Executive Platinum Challenge in 2019.
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  #4  
Old Oct 26, 2018, 10:43 PM
A320FAN A320FAN is offline
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Join Date: Jan 2011
Posts: 333

Originally Posted by A Johnstone View Post
I have no control over what the Agent booked.

This is about my relationship with Delta, as a Platinum Customer.

If Delta has rules that allow no exceptions, they cannot even serve their most loyal customers. This is not the kind of company I choose to do business with.

I am looking forward to accepting the American Airlines Executive Platinum Challenge in 2019.
Except that you can tell you agent not to book those fares. If you don't like the rules take Greyhound
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