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COMPLAINT: REPORT: Delta Air Lines has been caught ridiculing its customers here

 
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Old Sep 11, 2007, 6:53 AM
AirlineComplaints.org AirlineComplaints.org is offline
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Join Date: May 2007
Posts: 192

Dear members,

It has come to our attention that Delta Air Lines is spamming our DeltaComplaints.com forum and ridiculing their own customers.

Username HaHA has been repeatedly spamming this forum and ridiculing our members. After carefully investigating, we have determined that this user's IP address is: 205.174.22.26

This IP address resolves to the following Domain Name System: dragonfire6.delta.com

Originally Posted by DNS Records
IP: 205.174.22.26
DNS: dragonfire6.delta.com
OrgName: Delta Air Lines
OrgID: DAL-5
Address: Harstfield International Airport
City: Atlanta
StateProv: GA
PostalCode: 30320
Country: US
As a result, we have locked this user out of our forum and have changed their username to dragonfire6.delta.com to make it clear to everyone that it is Delta Air Lines who left those messages, not a random person. We have decided to leave the messages in place as an example of the very thing our members are here to complain about. You can view all the messages left by Delta Air Lines in our forum here.

It provides little comfort to know that instead of responding to our user's complaints, Delta Air Lines has chosen to ridicule the very customers that have been dissatisfied with their service after spending their hard-earned money flying with them.

We extend an open invitation to Delta Air Lines to publicly apologize to our members and to address our members complaints openly and publicly here on our forum with the attention and respect our members deserve.

Sincerely,
AirlineComplaints.org

Note: You can read another Delta Air Lines employee's response to this incident here.
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