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Reservations
COMPLAINT: Separated-downgraded overseas seating without notice

 
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Old May 3, 2017, 10:36 PM
SpitfireAT11 SpitfireAT11 is offline
 
Join Date: May 2017
Posts: 1

Despite making and linking reservations months in advance for an anniversary trip,
seats were changed, separated, and downgraded without notice when we arrived at TPA. No one at two sky lounges, help desks, gates, or phone contacts including diamond customer service would correct the situation. In fact, the agent at the JFK sky lounge stated that, "in truth, reservations really don't matter."
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