[Robert W McAllister]

Unfortunately, this is completely unacceptable. On 11/2/16 Frontier Airlines had non-working kiosks that formed long, long lines. Your alleged "special assistant" did nothing to help us. In fact, she made it all worse by tearing up boarding passes right in front of us and then FAILING to say anything about our having to cancel the flight right away. Why, when she knew we would not be using them, would SHE not have cancelled them right then? Frontier set us up for this fraud and you have lost years-long faithful flyers. We will certainly contact with the Airline Complaint website, the BBB, our Congress person, and everyone we know on social media to report your egregious error and complete failure of customer service.

BTW my husband is 87 years old. This is actually elder abuse.

On 11/11/2016 12:53 PM, Frontier Airlines wrote:
> Recently you contacted us for personal assistance.
>
> Your request and our response is displayed below.
>
>
> Subject
> ---------------------------------------------------------------
> Frontier Airlines: refund
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response Via Email(Jazfere) - 11/11/2016 12:53 PM
> Dear Robert,
>
>
>
> We are sorry to hear that you were unable to use your outbound flight.
>
> all tickets must be cancelled prior to flight departure. Unfortunately your email contact was submitted on October 09, 2016 at 03:42 PM, which was after your departure time. Therefore we were unable to cancel your travel and the ticket no longer has any value.
>
>
> Sincerely,
>
> Jazfere
> Reservations Specialist
> Frontier Airlines
>
>
> Auto-Response - 11/09/2016 03:42 PM