[jkb118]

We booked a flight from West Palm to St Maarten through San Juan for 11/12. Jet Blue changed the schedule so the connection didn't work. They called to suggest we either go from West Palm to New York to SXM, or leave at 6am from Ft Lauderdale with a 4 hour layover in Puerto Rico. Neither made any sense!

So after lots of holding on line, waiting for a supervisor, and pleading our case, they did give us each a $150 credit each on Jet Blue, better than their initial $25 offer!

So now, we have to fly from Ft Lauderdale on Spirit and lose a day's vacation, or drive to Miami from West Palm and pay a lot more for the flight in any case.

Very poor customer service, really a big hassle and will have to reconsider previous loyalty to Jet Blue! Also prices to St Maarten from Boston have increased tremendously