[Ram]

My wife, our new born and I booked an international flight round trip from Tampa to Kiev with Lufthansa for $2,800. An emergency took place and we had to travel sooner than planned. When we inquired about changing dates, Lufthansa quoted us around $8K which, ironically, included an emergency discount of $600 given the circumstances.
When we researched other websites, we were able to secure a ONE WAY to Kiev with a different airline for $2K. We were still planning on using the tickets with Lufthansa to return to the states since that date remained unchanged.
In Frankfurt Airport, as we were checking in our bags heading back to the US, the representative could not locate our tickets. Later, we were asked to pay $3K for new tickets ( in addition to the $2,800 we have already paid).

The ticketing supervisor at the Lufthansa desk, Bertha Soring, was rude and showed no interest in hearing about the emergency that led us to leave the US early. I told her about the emergency discount we were offered in the US which was also noted on their data base. Mrs. Soring told me that she will not honor that offer and that the German entity is not related to the American subsidiary.

At this point, our 5 week baby was crying and we were emotionally drained. I reluctantly paid the $3K to get us back to the US. we felt really ripped off when boarded the plane and a crew member told us there were 20 vacant seats on the flight.
Through all our change of dates and emergencies, never Lufthansa and its customer service showed us it cared about us, or offered help with special measures due to the nature of the situation. I could’ve saved tons of money booking tickets last minute online if I was aware I had to pay for the same seat twice in a flight with plenty of vacancies.
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