[USAirwayssucks]

I may have flown this "airline" before, but will NEVER again give them the opportunity to wreck my travel plans. I should have been suspect when I was given an exit seat with plenty of leg room for a SLC to CLT flight. I had gate-checked my bag as requested due to limited overhead space. Mistake #1, I wouldn't see my bag for another two days, and when it did appear, it seemed a surprise to everyone, including myself as I was returning from the Wal-Mart with something else to finally change into. As we were about to back away from the gate, the pilot announced we have a dead battery he was hoping would somehow start to charge. I wonder if he has ever experienced this phenomenon with his personal vehicle? Asked to de-board, and soon after informed of full cancellation of flight. Initially, I was impressed with agent to re-book to neighboring airport, leaving me a couple hours drive to my destination, BUT when she failed to take proper steps with my luggage, quickly learned of her incompetence. I did arrive at my final destination 5 hours later than expected that day, but the real problem had not yet begun. Jan Fitz is the name of the first "CSR" I dealt with, she tried to assist, but these clowns have developed a tactic which breaks down issues for separate resolution. Cancelled flight one issue, then the miss-placed luggage another. The only compensation she would or could offer was a $100 voucher with restrictions out the .........rear, there are 20 separate items listed in these restrictions, 20!!! I responded with a counter offer I felt was a very fair compensation. Jan Fitz this time "thoroughly" reviewed my case to find, and I quote, "After careful evaluation, I am unable to discover any additional concerns causing me to change the original compensation issued.". I responded, adding the e-mail addresses of many on their executives ( Quick search of "US Airways sucks") and let them know the gate agents for the flight which actually took off that morning, were offering TWICE the compensation for my to VOLUNTAIRILY give up my seat. I also may have added Ms. Fitz may wish to seek another department, as I didn't feel she was Customer Service oriented. This, apparently drew the attention somewhere up in the clouds, and Florence Wyn responded "On behalf of US Airways Executive Management Team". She and I had a phone conversation earlier in which she offered the same compensation I had already refused, and again "after reviewing, found no reason to change the original decision". She was helpful in the fact that I now would be notified within the next 10 days regarding the luggage issue, to which I responded, " If you feel the need to do something useful, contact baggage claim, and make certain they never bother me. I will not waste any more of my time with this operation you call an airline.". To her credit, I have not heard from these clowns who probably flunked out of customer service, but it has only been 6 days, AND I spammed e-mail from them, so maybe my luck is changing. I know this has been a long rant, but something's take quite a while to get off your chest. The counter offer I mentioned is something which used to be not unheard of, but with this bunch fumbling through the skies today, is considered preposterous. I asked for one free ticket to match two others I plan on purchasing and using next summer. I will never receive anything from US Airways for my inconveniences, or the additional cost incurred to me due to their incompetence. My flight choices, and yours too, are de-creasing with each merger, and bankruptcy. I did enjoy my return trip across country in an automobile much more than any experience I can remember with US Airways. Thank you for reading , and good luck flying anywhere today, especially if using............................you know.