[pondskipper]

I am a lady of mature years, my daughter chose US airline to look after me while I was travelling on my own thinking that I would be in safe hands and receive the care that I require.
flight US 734.
Return journey Cleveland OHIO to Manchester England.
Cleveland to Philadelphia delayed by over an hour, once in the air we were held in Philadelphia airspace while ground crew tried to get us down, due to congestion on the ground, we were finally advised we were being diverted to Scranton, once on the ground we were advised not to leave the departure lounge, no one was giving us any information only that the weather was bad at Philadelphia, imagine our surprise when we heard there was a flight from Scranton to Philadelphia boarding, one of the other passengers asked if there were seats on that plane? he was advised there were but under no circumstances could any of us take the empty seats? while we were in Scranton we heard at least 2 flights leave to Philadelphia, we were then advised to go down to the lobby where we would be issued with a telephone number so we could rebook our flights for the next day, I advised the airport officer I didn’t have an active cell phone and was unable to make a call, I had no way of contacting my daughter I was totally on my own in a strange land and very scared, the other passengers were by now getting extremely angry, we were told there were no refreshments, I personally had not eaten nor drank anything for over 7hrs, we were advised no one would be offered hotel accommodation and we had to sleep on the floor, no transport was offered to Philadelphia until one of the passengers got extremely upset, they finally arranged a bus to take us all, journey almost 3hrs, we were told once we arrived in Philadelphia someone would meet us and arrange hotel accommodation for the night, this was a blatant lie told to us by ( Bob) who was the most unhelpful person I have ever came across, we arrived in Philadelphia early hours , I was personally by now exhausted, no one was there to help even though we had been promised there would be, the airport was in sleep mode all shops shut, all help kiosks closed, no refreshments available at all, I looked at one of the passengers and asked what do I do? I was in tears, frightened and alone, he told me we would have to sleep on the floor, I told him I felt poorly he was deeply concerned for me but could not help in any way, it was now 2.30am and I had now been in transit for over 11hrs without a drink, an American lady passenger who could see I was distressed asked me to go with her, she was going to look for a hotel, dragging my case which I had originally checked through to Manchester we started walking , we first called in at the Marriott but they had no vacancies however the staff were lovely and got me a bottle of water they then booked a taxi for us, we travelled into the town centre hoping to find a room, there were none to be had anywhere, until finally a receptionist at one hotel phoned around and got us a room to share at The Residence inn, the cost was extortionate but I couldn’t sleep on the streets.
The next day we took the taxi together back to the airport, my flight wasn’t until 9pm I had to stay in the airport for over 10hrs but fortunately this time the shops and food halls were open, I finally had food and drink at lunch time, it had been over 21hrs since I had eaten or had anything other than a bottle of water.
Flight finally moved off for Manchester, a late departure again, once on the runway the pilot announced we had to return to the airport, we had an electrical issue, we disembarked, another plane was sent for, we boarded after midnight, this is where it turned into a complete farce, sat strapped in my seat, plane in accent, the exit sign above me fell off and just missed my head !!!! if I didn’t feel so ill by this time I would have laughed.
I have to say the cabin crew were lovely, they knew what I had been through and could clearly see I was very unwell, during the flight I threw up, I have never in my life felt so ill.
I feel completely let down, this company has a duty of care, surely it cannot be the policy to leave someone in a vulnerable position anything could have happened to me, this has cost me a small fortune, I do not believe I should be out of pocket for something I had no control over, my flight experience was not up to standard and I should be fully reimbursed, in total it took me 48hrs to get home!
I have been in contact with the CEO Doug Parker, at first they were quite helpful advising me to send all my receipts and they would refund me, they have since recanted saying I was entitled to nothing even though I have en email from them admitting they let me down and apologizing and offering to refund, it appears now I will have to through a small claims court,. I will NEVER fly with this company again, I informed Doug Parker I would be going to the media and seek legal advice, his reply,,, silence

[jblocash]

If there were seats on another flight, why would they not give them to you.
There is your small claims report.