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I booked my husband and I on a return flight Perth, Australia to London, UK for August 2016.
I booked via Virgin Australia, because Im a member of their FF program.
A week before flying, I visited the Virgin website to try and get extra legroom seats, for which I was more than happy to pay. The website said I had to contact guest services.
I contacted Virgin guest services. They told me they couldnt make the extra legroom booking because it was an Etihad flight, and to contact Etihad.
I rang Etihad, who advised that no, it was a Virgin flight and they had to do the extra legroom booking for me.
I rang Virgin again. They said definitely they couldnt make the change, and to ring Etihad again.
I rang Etihad again, who advised me that I could not purchase extra legroom seats and I had to arrange them with Virgin when I checked in at the airport.
Four calls. Numerous attempts to get this done online. Totally.over.it.