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#1
Jun 16, 2010, 7:03 PM
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Poor customer service
Delta Atlanta to Albany NY 6/13 flight delayed 3 1/2 hrs (8:30 PM til midnight). Information board confusing. No mention of delay on board. Revised departure time listed under Status column looked like arrival time. Idle worker refused to explain status time & Sent me to overloaded worker at a busy counter. Overloaded worker didn't check & gave me incorrect departure time.
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