[rosweed]

I booked our tickets on Continental. I used our Chase Continental One Pass credit card so that we would not be charged for our two bags. The outbound flight was fine. When we checked in for the return flight, which was on United (even though we had booked through Continental), we had to pay $25 per bag. We complained to the agent, who brought in a supervisor who told us that United does not honor Continental's fee waiver. I understand that when companies merge that there are going to be problems. However, that is not my problem. I want my $50 back from United. I have written to them. I will update this posting with their response. I hope somebody from United reads these posts, because this is really lousy customer relations.

[Jetliner]

You might want to double check their fine print on this. It may say the waiver is valid only on Continental flights. I would say it should be honored, but they also haven't merged yet. It's still in the works. And what this sounds like is someone at Untied doesn't yet realize that Continental has this policy and that it needs to be updated.