[lebez]

I had a flight booked Friday evening from Zurich to Paris returning Saturday end of the day. The airline has suddenly changed the return flight to a very early time in the Saturday. Of course I had planned to stay more than just the night in Paris so I had no choice then to rebook the return flight to Sunday. So far all good, however I requested the company to pay an accommodation because we had to stay one more night in Paris. They claim no responsibility because the Terms and Conditions says if the customer wants to change the day, he/she is liable, not the company. This is legally correct, however the company it's not making up to the client when restricts the compensations for the changes made. It's a matter not of law, but of ethics and valorizing the customers. Their view is narrow and as far as possible, better try the luck with another company.

[jimworcs]

There is an inherant unfairness in the contract you sign up to when you buy a ticket...the airline can make changes with impunity, but if you make one, the penalties are excessive. I certainly think there could be a greater tightening of the rules, especially if the change takes place at short notice. However, low cost airlines are clear at least, you cannot expect this level of support.

[Mchan]

Booked 2 tickets on 26 October for 2 people to fly from Paris to Sevilla and received confirmation email from them on same day with seat numbers etc. Upon reaching the airport, we were informed by Vueling counter staff that our tickets were cancelled. I did not receive any notifications - call, sms or email - informing me of the cancellation. Luckily we were at the airport earlier as it took us 1 hour to resolve the issue, after paying double the amount for the same tickets! Emailed to Vueling customer service who gave me nonsensical replies saying that I can't take confirmation emails for good and that I should have re-confirmed with their Customer Service Department before flying! I'm not sure who ever does that though! Very unpleasant experience altogether and I'll never take Vueling again!

[victoria stiles]

I am sorry to hear that Mchan. But Jim is also right.

[jimworcs]

I don't take the same view of this incident at all. Vueling have failed to provide any reasonable explanation for the cancellation of the tickets. If you have proof (ie. Print outs of the confirmation), and the payment went through without a problem, I would take them to the Small Claims Court. They are in breach of contract and they sought more money in order to fulfill it. I cannot imagine any judge finding that to be fair and reasonable and I consider Vueling to have breached your contract.

[samson smith]

Originally Posted by jimworcs

There is an inherant unfairness in the contract you sign up to when you buy a ticket...the airline can make changes with impunity, but if you make one, the penalties are excessive. I certainly think there could be a greater tightening of the rules, especially if the change takes place at short notice. However, low cost airlines are clear at least, you cannot expect this level of support.

Yes, I agreed!! In some Airports, airport authorities delay or cancelled the flights without giving any notice.

[hmoore5]

Vueling Airlines applies whatever policies are convenient when it comes to bringing it to there attention that "someone" on their team decided to go shopping in my luggage to steal - sadly original ticket purchased by IBERIA airlines but one portion of the leg was Vueling airlines from Paris, Orly.

In filing a complaint I was told that "they are not responsible for anyone stealing" items contained within my luggage, and I am frankly disgusted and will not fly that airline again EVER while in Europe - especially between France and Spain. Plus, they have zero concern for their customers acting as if they could not understand English. To steal is unacceptable and especially so much...prior to a wedding? Seriously. Only reason I flew to Spain [through Barcelona] to begin with...sad and pathetic.

Clearly a very well run airline much the like of its parent company IBERIA. I'm kidding...

DO NOT FLY WITH EITHER. I promise you, you will have things stolen like I did.

[octopussy]

Mchan, just read your comment, thought I was the first to receive 'THE Vueling treatment', but it seems they make it a habit of cancelling extremely cheap tickets so they can fleece you at the airport: I bought a ticket from Fez to Luxemburg to bring an adopted cat to Europe. My fare was 60 Euros, the fare for the cat 80 Euros. Without a word they just cancelled my reservation and issued a full refund, obviously expecting to see me again at the airport in Morocco without valid ticket...
What a bunch of scam artists, thinking what decent airlines are banned by the EU whilst this sort of reckless con artists is allowed to operate.