[pete zaface]

To Whom it may concern:

A little while back in a letter to the CEO and customer service Dept. of Spirit Airlines I made a promise to excercise my free speech and tell everyone whom I came in contact with my very unsavory experience with Spirit Airlines.

A few months ago I was taking my annual vacation in a major U.S. city. On the day of my return trip I received a message on my voice mail regarding a change in my return flight home. I immediately called and was routed to an overseas gentleman who looked up my booking information. He told me that instead of leaving Monday night I would have to leave Tuesday afternoon due to the use of a different aircraft. I told him that I had to be home for Tuesday morning to take my Mom to a doctors appointment. I was told that either I could get my money back or fly home Tuesday. It was imperitive for me to be home for Tuesday morning so I then hung up and called a competitor of Spirit's. I booked a ticket to get me home Monday night at an additional expense of $ 300.00. I then called Spirit back to get a refund and for what I though would be some compensation for the inconvenience and added expense. The overseas agent said you will have to check at the airport and they will compensate you there. I went to the airport prior to the competitors flight and the Sprit supervisor directed me to the website to file a complaint with Spirit. Please note that my original Spirit flight did indeed leave at the time it was suposed to.

When I got home I very politely crafted an e-mail to customer service requesting a travel voucher for a free flight or $ 300 for my experience and added expense. A few days later I received a firm response that said there was no merrit to my complaint and that since I requested a full refund that I was owed nothing.

My last plea was sent to Spirit Customer Service and it's CEO explaining what had transpired. Again I receved a very curt response stating that all complaints had no merrit and that any other correspondence would not be answered.

In my last hand written correspondence to Spirit Customer service and the CEO I explained to them again my experience, views, and that if they rectified the situation I would be willing to personally try Spirit again. In addition I explained in detail my position in a fortune 1,000 Company based in the Northeast. My title: Seminar Travel Coordinator. Guess what? I have complete lattitude in most circumstances to select the most dependable Airlines that we use. I would say that I book between 50-100 tickets per week. To date I have not received a response. Guess which airline we no longer use?

Anonymous