#1  
Old Aug 24, 2008, 6:24 AM
hnr hnr is offline
 
Join Date: Aug 2008
Posts: 1
Default Turkish ariline - keep away!

BKK-IST-TLV return in Business Class Airbus 330-200, July 19th, 4 pax. There is a serious concern about the airline liability over known problem concerning wet baggage. We arrive at TLV on July 20st, with 6 pieces of luggage (117 kg). When opening the luggage the content of all the 6 pieces was wet, clothing with stain damages, wet and damage gifts, and wet and damages large number of legal papers. After 4 weeks of waiting to airline reply to the incident, they have chosen to compensate damages of more than $3,000 usd with $100 usd compensation, and a clear suggestion to claim the damages from the insurance company. Quick investigation in Bangkok revealed that the airline is well aware of the wet content problem but has chosen to ignore it, assuming the passengers will claim damages from their insurance company. Instead of compensate by the real weight of the luggage (117kg) per the IATA regulations, they invented new rule, for partial compensation, based on the weight of the damages goods…! My advice: NEVER take Turkish airline if you care about your luggage, unless you have special arrangement with the weather guy to ensure NO rain during check in…!



Poor service, poor customer care and poor airline.
  #2  
Old Nov 17, 2008, 9:47 PM
DK8 DK8 is offline
 
Join Date: Aug 2008
Posts: 11
Default Turkish Airlines

I actually had three unexpectedly really nice flights with Turkish Airlines - with very generous legroom and great service. Their airbuses blow away a lot of the competition - but they rather tarnished their crown with a broken inflight system on the fourth one - which sadly was a clapped out old Boeing instead. Grrr. You just can't help but be irritated when airlines assign seats where they know the inflight is shot - but in truth, and very annoyingly... It appeasrs to me they all do that. I had the same experience with United too only a week previously where they also charged $6 for a drink... free on TA.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 5:03 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020