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Old Oct 25, 2007, 12:21 AM is offline
Join Date: May 2007
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Default About

There are 3 billion airline passengers every year around the world.

If only 1 in every 1000 passengers experiences a problem, that's over 3 million problems a year.

Yet why don't we ever hear about them?

Welcome to We understand how frustrating it can be when you experience problems during air travel. More importantly, we also know how powerless it can feel when complaining to an airline and being at their mercy. It is time we held airlines accountable for their mistakes. That's where comes in. We give you the opportunity to make your airline complaint public and force the companies to act or face public scrutiny and tarnish their brands. It also gives others the chance to learn from your experience and how the airlines handled it. It doesn't cost anything so you have absolutely nothing to lose. The airlines can easily ignore or undermine a private complaint, but can they afford to ignore a complaint the whole world can see?

Putting the power back in the hands of the customers.

The organization was started by Andres Kello who's been an air traveler for over 30 years having flown close to 1,000,000 miles. Andres normally travels with American Airlines and, after noticing a degrading customer service there, started Within 2 months of launching, the site was receiving over 1,000 visitors a month. Clearly, a lot of air travelers were looking for information on how to complain to airlines. As a result, Andres decided to expand this public service and give customers of other airlines a chance to voice their complaints publicly so that they get the attention they deserve. So he launched the organization to give a voice to as many airline customers as possible and hopefully help each airline learn from these bad experiences and improve.

The idea is simple. If your complaints are aired publicly, then the airlines will give them more consideration since no airline wants a growing public list of detailed and unresolved complaints. And if they don't, then at least there will be a permanent public record of your complaint for others to read and learn from so that they can avoid that airline. We want to become the most popular channel of complaints between customers and airlines so that the airlines are forced to respond to customer complaints publicly, and therefore be held accountable for their responses.

Please post your specific issues in the appropriate airline complaint site and then post any relevant follow-ups to see if your issues are being addressed by the airline. We recommend informing the airline that you will be posting your case in our complaint organization and to send them the link to your public complaint here so that they are aware their response will be scrutinized by others. If you’ve already sent a letter of complaint to the airline, then please copy and paste it on the relevant airline section so that your complaint is made public.

We also offer you the opportunity to make suggestions to help the airlines improve their level of service, in addition to relevant phone numbers and addresses for you to formalize your complaints.

In order for this system to work effectively, the complaints should be done in an objective, courteous and professional manner, so please keep the venting and ranting to a minimum (although we understand that can sometimes be difficult to do).

Let’s help each other make flying a more comfortable experience.

The Team
Old Apr 12, 2008, 5:50 PM
gregpwilson gregpwilson is offline
Join Date: Apr 2008
Posts: 1
Default Continental Sucks

I arrived at the check-in counter 29 minutes and 45 seconds before my flight from Dallas Love Field to Houston connecting on to Colombia. They would not let me on and charged me $930.00 for a flight that did not leave until the next day.Avoid Continental at all costs!
Old May 15, 2008, 6:32 PM
Ayebo Ayebo is offline
Join Date: May 2008
Posts: 2

"Avoid Continental at all costs!". . . DITTO!

My first fligt on CO this month, and it will be my last flight on this airline because of unexplainable delays, lack of customer service concern, paying of full airfare of $900 and ending up on an $80-four-hour train ride with no compensation for the airline's inconvenience to customers who help keep them in business and pay salaries and other expenses. Overall, the service (reaching my destination) was provided but not without heart palpitations, mass confusion on gate changes, which almost made customers miss their flights, delayed baggage, and several hours lost (which is money!).
Old Oct 12, 2008, 7:13 PM
jj.jjgroup jj.jjgroup is offline
Join Date: Oct 2008
Posts: 1

We have a complain against Swiss Airline staff. Request you to kindly furnish us the details of address, email id wher we can send our complain which we had during check-in at Madrid Airport. Please send us all details, addresses pertaining to swiss airline & consumer department where we can send the complain. thank you

J J Group
Old Feb 21, 2009, 4:07 PM
DEBME DEBME is offline
Join Date: Feb 2009
Posts: 1
Default confussed

I went on an airplane on this last week with USAIRWAYS and can't believe what happened. I took my grandson with me and had his birth certificate with me and a letter stating he could go with me and no one asked for any identification for him. I showed my drivers license for me. No wonder so many children are missing. If this is the case how many children have been kidnapped. This has bothered me since I came home. We had two flights out and two flights back and no one asked for his identification. I hope this goes to someone that cares and can do something about this.<!-- / message -->
Old Feb 21, 2009, 4:49 PM
DRHHUB DRHHUB is offline
Join Date: Dec 2008
Posts: 15

How old is your grandson?

I don't have children, so I have no idea what's available in the form of ID for children. For airlines ID purposes, I think a government issued, photo ID is required. Are those available for children? I wouldn't think a birth certificate does any good other than showing that you have in your possession a birth certificate for a child (I'm assuming) that is "x" years of age. That birth certificate doesn't guarantee the airline that the birth certificate is for that child you're traveling with. I know it's a fair assumption. But, without a photo ID, I don't see that there's any way for the airline to check.

About your concerns, if the paperwork you had with you (birth certificate and a letter) would be your bar for acceptable identification; then any good criminal could produce those papers as well. Plus, according to US Dept. of Justice, 49% of child kidnaping is done by parents who would also presumably have the info that you had with you that day. Only 24% are kidnapped by strangers. is where I found this information.

I commend your concern, but I believe you're putting a heavy onus on the airlines. I don't think it's we want to add criminal investigator to the duties of airline employees.
Old Feb 21, 2009, 5:18 PM
DRHHUB DRHHUB is offline
Join Date: Dec 2008
Posts: 15
Default DEBME - This is pasted from the FAA website

<TABLE cellSpacing=0 width="100%" border=0><TBODY><TR><TD class=title></TD><TD class=title width="100%">Do minors need identification to travel?</TD></TR><TR><TD></TD></TR><TR><TD class=subtitle> </TD><TD class=subtitle>Question</TD></TR><TR><TD class=textcell> </TD><TD class=textcell id=desc>Do minors need identification to travel?
</TD></TR><TR><TD></TD></TR><TR><TD class=subtitle> </TD><TD class=subtitle>Answer</TD></TR><TR><TD class=textcell> </TD><TD class=textcell id=soln>Each airline determines identification requirements for minors. Contact your airline well in advance of your travel date to determine if they have unique policies or procedures for minors.
Typically, minors under the age of 18 do not have to present identification for domestic U.S. travel. Airlines will accept identification from the responsible adult on behalf of the minor(s).

I also searched US Air's website and could only find mention of unaccompanied minors ID requirements. American's website does state that the adult should have a copy of a birth certificate, but it doesn't say anything about it being required to fly.

Also, one final note, the proper place to have started this thread would have been in the US Air section. Keep check, the site administrator may change it over to the US Air forum.
Old Feb 21, 2009, 5:28 PM
DRHHUB DRHHUB is offline
Join Date: Dec 2008
Posts: 15
Default I found US Airs policy

About half way down the page under "Requirements for Minors"

What you had with you appears to be required for international travel, but not for travel inside the states. It appear's I was half wrong in my original reply, but I'm betting if it's not required in the states most airlines and their agents aren't going to ask for ID.
Old Apr 11, 2009, 8:11 PM
ryanairdontcare ryanairdontcare is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: Apr 2009
Posts: 41

Old May 12, 2009, 2:45 AM
cdc cdc is offline
Join Date: May 2009
Posts: 1

Continental Airlines One Pass Miles is a scam......Paid extra money for a more expensive flight and tried to use 50,000 miles for an upgrade.....After waiting on hold for 40 minutes the representative never came back on the phone to answer questions or resolve the first issue I brought to her attention. I called back to speak to another Continental representative who was just as incompentient as the first brainless **** representative......DON'T WASTE YOUR TIME FLYING ON CONTINENTAL AIRLINES....POOR SERVICE (OR SHOULD I SAY NO SERVICE....RUDE AND IGNORANT EMPLOYEES !!!!!)

Larry the CEO needs to test his employees by calling in as a random customer and see how crappy their customer service skills are.

Old Aug 12, 2009, 6:32 PM
Paul Ernest Paul Ernest is offline
Join Date: Aug 2009
Posts: 1

Delta is forcing Nigerians who refuse to bribe the employees to abandon their luggages they traveled with, at the airport, claiming they are too big to go on the plane. These are the same luggages the passengers checked in at port of departure.
Some of these passengers are manhandled and shoved around. Delta cannot deny it beause so many have been victims or observed these incidents.
Old Apr 5, 2010, 3:59 PM
MGK MGK is offline
Join Date: Apr 2010
Posts: 1
Default Stolen from Southwest Airlines

I recently traveled with Southwest Airlines from Omaha to Phoenix on Flight #620 After arriving to my hotel room in Phoenix, I noticed that my luggage zipper was at the bottom versus the top of the bag – as I had packed and closed by luggage bag. Upon opening the bag I noticed that clothing was disheveled and that no TSA Notification Document was present in the bag. At that time, I noticed that my new Ray-Ban prescription sunglasses and case were missing. I double and triple checked my luggage and no sunglasses. I began to question myself and to think I left that in the car. Upon my return home, they were not in my car. They were obviously stolen by someone who had access to my luggage from time of checking in my baggage in Omaha and picking it up in Phoenix. I travel a lot and this is the first time this has ever happened. I am very upset with the fact that my sunglasses were stolen and that I was unable to use these during my Arizona business trip and vacation.Upon notifying Southwest, I followed directions and mailed in my complaint. They lost that mailing. I then faxed it - no response. I followed up twice with a request to update. They finally denied it saying they were not responsible. The representative stated they need video confirmation. I am very upset with how this was NOT handled properly or ethically. I am now under the assumption that nothing is safe in any checked baggage with Southwest Airlines. Although bags may fly free, it will cost you much more in stolen personal items. Southwest should be ashamed!
Old May 27, 2010, 2:04 PM
lhodson lhodson is offline
American Airlines Employee (NOT OFFICIAL REP)
Join Date: May 2010
Posts: 2
Smile latoya hodson

Mr.andres kello please take this false information about me off of your website and also off of usaspaniard is a liar and this is clearly slander and defamation of did this information get ongoogle anyway? i would appreciate if you would take both comments off of your website again this persons claims are false you are not only expoliting me without permission you are also telling lies. i will seek legal action against these lies. the holy bible says venegance is mine i shall repay.nobody messes with gods children nobody.again i advise you to take down that lie about me.remember jesus christ is in control.
Old Jun 13, 2010, 2:24 AM
the Travel Lady the Travel Lady is offline
Join Date: Jun 2010
Posts: 2

Originally Posted by DEBME View Post
I went on an airplane on this last week with USAIRWAYS and can't believe what happened. I took my grandson with me and had his birth certificate with me and a letter stating he could go with me and no one asked for any identification for him. I showed my drivers license for me. No wonder so many children are missing. If this is the case how many children have been kidnapped. This has bothered me since I came home. We had two flights out and two flights back and no one asked for his identification. I hope this goes to someone that cares and can do something about this.<!-- / message -->
yes mam that is correct you did it right ..but the airlines do not require a goverment ID for children at this time....only the goverment can change that you might want to right to your congressman
Old Jul 24, 2010, 12:41 PM
linushuber linushuber is offline
Join Date: Jul 2010
Posts: 1

Flight LH 620 FRARUH
Date: 23JUL 2010
Passenger Names: Linus Huber & Jomelin Consulta
Seats: 41A, 41C

I live since 30 years in the Middle East and travel yearly 1 to 2 times to Switzerland
and 2 to 3 times to the Far East. During all my travel during these years I did never
experience anything similar to what happened to me on the above flight.
My wife, who visibly is pregnant (7,5 months) and I boarded flight LH 620 about 2 hours
after the scheduled time. Beside the delay caused by the fact that the plane arrived late
from the USA as per the Captain's explanation, everything went smooth and we got our
reserved seats, the flight took off, we got our apero and our meal and I enjoyed a movie
and later on a second movie. After the trays had been cleared my wife was looking to get
an additional glass of water and I intended to have a final whiskey cola, that I would
consume well ahead of the expected arrival time.
I indicated my wish to have some additional drinks to a stewardess passing by. She in turn
indicated that we should wait until the duty free sales would have been executed. Well, I
waited and it seemed this duty free sale took an extraordinary long time and seemed to be
very important to the crew. After a while, as hardly ever any stewardess was visible, I
pressed the button that indicated that I wished to have some service. All the while I was
watching the movie, and when wondering why no one came to asked me, I found that the light
indicating my wish for service had been switched off. Well, I thought there must have been
some malfunction and pressed it again. After a while I saw that the light was off again,
a really curious situation. From my position I was able to see the area where
drinks were prepared and I saw a passenger filling a plastic cup with water. So, as I
already was waiting in the range of an hour to get an additional glass of water for
my wife, I got up and went to that counter and poured a glass of water. While pouring
the water Ms Diana Maguhn prompted me with a sharp voice: "we have no self service here!".
I retorted that I am not getting served and took the water to my wife.

I felt like any request for additional drinks was met with resistance for reasons unknown
to me but as I still wanted to have my final drink before arriving in Riyadh, I press the
service button again and checked it this time more often, as I could not explain why it
always was turned off before. By chance I saw a hand from over the right side of my head
reaching for the switch-off button and when I turned I saw Ms Diana Maguhn in the move to
get back to the service area. I prompted her and expressed my outrage with the question,
what she was doing switching off the light without asking me what I wish to be served. She
visibly felt caught in the act and stumbled:"Do you want some water?". I explained her that
I wish to have a whiskey and she replied that there was only water. Well, I thought we are
probably already too close to Riyadh and the crew did not serve anymore alcohol. I was clearly
annoyed by the behaviour of Ms Diana Maguhn, went to the crew and asked for the supervisor
or purser in order to place a complaint. I was not aware at this point in time that Ms
Diana Maguhn was herself the purser. Well, she turned up and explained me that she is the
purser and any complaints I could place with her, indicating with a descending smile that
she was fully in charge and I was supposedly at her mercy. I told her whether she thinks
she feels kind of superior and she better stop that smile or I may become louder. Well,
after my sharp rebuke she left and I was extremely unhappy to have been treated this way.
When I saw that another passenger got a beer from a stewardess, I was surprised as I
thought no alcoholic drinks would be served. When I asked that stewardess she explained me
that I already had 3 gin an tonics, which was incorrect (I had a beer for apero and a glass
of wine with the meal). I asked who the person is that served me those drinks and anyway she
could ask my wife what I had drunk. She replied that she had been informed this way and she
could not help me.
I did not understand anymore the situation. So I talked to the steward and explained him
my point of view and asked him whether I do make the impression of being drunk or what the
problem might be. Well he confirmed that I seem to be ok and explained that Ms. Diana
Maguhn has a very important function for the safety on the flight and he could not do any-
thing. As with the stewardess before, I asked him to please let me see the other purser
on the plane that i would be able to place my complain.
When Ms Diana Maguhn approached me again, I told her that I do not wish to be addressed by
her anymore but she ignored me and informed me that she would hand me over to the police
in Riyadh and that she had informed the Captain and whatever else in her resolute (some may
say dictatorial) voice, as before.
I had difficulties to understand what was going on but realized slowly that Ms Diana
Maguhn must have reported me to be disturbing the situation on the plane and threatening
her or something like that. As of this time I stopped talking except stating clearly that
I insist to see the other purser. My request was denied.

When, upon arrival in Riyadh, deboarding I talked shortly to the other purser, Ms. B.
Schnoelzer and explained her what a frustrating experience i went through on this flight and
that this was my last flight with Lufthansa.
To summarize it in short:
My wife and I were not only not served but treated in an insulting way by Ms. Diana
Maghun; my outrage of this misbehaviour was scandalized and when I was trying to place a
complain and correct the situation I was threatened to be handed over to the police and
refused to include another person to resolve the matter. Simply unbelievable - BUT TRUE!!!
The following is the list of Ms Diana Maguhn's misbehavior:
1. Switching off my "request for service" light secretly, and consequently not serving my
wife and me any drinks, potentially endangering the health of my wife and future child
(dehydration can cause harm to a pregnant woman and her child).
2. Telling lies about my alcohol consumption towards her steward/ess in order to justify
the fact of having repeatedly switched off the light without asking what we wished to have.
3. Telling incorrect/incomplete stories about me and misrespresenting the facts towards the
Captain in which me the passenger seemed to be threatening and potentially dangerous and, in
turn threatening me with the police.
4. Refusal to include any third person in order to avoid that the real situation comes
to light.
Well, my reading of all this is, that Lufthansa either has some shortcomings in the
selection of personnel, inadequate training of pursers, insufficiant number of per-
sonnel on this (and maybe other) flight(s) or a combination of these three aspects. For
me the subject is closed as Lufthansa does not exist anymore for me.
Linus Huber
P.O.Box 5098
Riyadh 11422
Saudi Arabia
Tel. 00966-1-2922412
Old Aug 17, 2010, 3:35 PM
NeilArmstrong NeilArmstrong is offline
Join Date: Apr 2010
Posts: 4
Exclamation Fair Comment-ambushed

Dear Sir,
I posted a 'Fair Comment' and I was made aware last week that I had received a reply. Whereupon reading same-I was confronted with abuse.
Had I known that 'fair comment'-(admittedly lengthy and several re-edits)would be held to ridicule- I would not have subscribed.

Had I known that the few abusive 'commenteers and advisors' were avowedly semi-literate-and seemingly enjoying being in attention deficit-----then I would not have subsribed to what I believed to be a useful forum.

I am sure it is a temporary fault!

Old Jan 25, 2011, 1:47 PM
Ambiepony Ambiepony is offline
Join Date: Jan 2011
Posts: 1

Originally Posted by gregpwilson View Post
I arrived at the check-in counter 29 minutes and 45 seconds before my flight from Dallas Love Field to Houston connecting on to Colombia. They would not let me on and charged me $930.00 for a flight that did not leave until the next day.Avoid Continental at all costs!
@gregpwilson - I can understand the frustration, but it is in no way Continental's fault that you didn't make your flight. They need an appropriate amount of time not only to check you in and ensure that your bags get on board, but also for you to get through security. If they had waited for you they could have lost their slot with air traffic and been delayed significantly, causing many others to miss connections. I would recommend not avoiding Continental, but getting to the airport MUCH earlier next time!
Old May 28, 2011, 3:05 AM
treadwell treadwell is offline
Join Date: May 2011
Posts: 1
Default unprofessional

Ed Anders is the most unprofessional supervisor that I've come across at Continental. My daughter fractured both her arms and one wrist and couldn't hold the telephone. He was rude to me saying I came on the phone to strong arm the situation. I thought I told him what had happened with three incompetent Continental employees. Rude ! Rude ! Rude !
Old Jun 3, 2011, 12:01 AM
ryboczi ryboczi is offline
Join Date: Jun 2011
Posts: 1
Thumbs down don`t fly american to Budapest

My mother just got back to Budapest after visiting me in San Diego. She flew American Airlines since they started a new direct service from JFK to Budapest. She was not satisfied at all, because there was not one hungarian speaking person on the flight, she doesn`t speak any english at all, so she felt very uncomfortable. The flight attendants were old and not friendly at all. So that was the last time she flew american, delta flies the same destination she thinks it`s much better. American Airlines is not recommended at all, because of it`s crew!!!!!
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