Reply
Customer Service
COMPLAINT: Ticket Changes

 
Thread Tools Display Modes
  #1  
Old May 11, 2019, 1:44 AM
ljcjbj ljcjbj is offline
 
Join Date: May 2019
Posts: 1

I purchased tickets from San Francisco to Santiago on August 26, 2018. For personal reasons I didn't want to divulge to AA I tried to use the tickets for a trip we would like to take September 26, 2019. I contacted Customer Service to see if they would allow us an extra month to use the tickets instead of holding us to the standard one year. They refused saying that THEY feel "a year is a fair amount of time" for us to use the tickets that we paid for. How can they assume they know what is fair to their customers and should I have to give them personal details to get them to be more flexible? We are only asking for ONE extra month to use the tickets.
Reply With Quote Share with Facebook


Reply

Tags
inflexibility, ticket change


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service FNU, Given name in air ticket Varun Jayakumar Etihad Airways Complaints 0 Jun 20, 2013 7:38 PM
Customer Service Ticket without a ticket number. Cancel and you lose your money. MikeT29 Lufthansa Complaints 2 May 10, 2013 2:35 PM
Customer Service Paid for ticket, have confirmation #, Delta refused to give me my ticket! jenb Delta Air Lines Complaints 3 Jun 29, 2011 6:14 PM
Reservations e- ticket h sparham Etihad Airways Complaints 5 Jun 24, 2011 4:20 PM
Customer Service CO forget to link Ticket to PNR - Had to buy new ticket shashank Customer Service 8 Dec 8, 2010 5:35 PM


All times are GMT. The time now is 1:06 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors