#1  
Old Nov 15, 2016, 5:35 PM
harry888 harry888 is offline
 
Join Date: Nov 2016
Posts: 1
Thumbs down Flight Delayed-Connection flight missed

Hi,

We traveled on flight QR777(Doha-Miami) on 05-Nov-2016, flight reached destination(Miami) 21 minutes late(i.e. 5:56PM).By the time we reached, many other flights reached to that airport and there were long queues at the immigration/customs/security.

We have a connection flight from the same airport at 07:30 PM so we requested security team to allow us in faster lines to clear up immigration/customs/security checks, though they helped us to move in express lines there were many people waiting in those queues as well. Finally we reached gate 10 later than scheduled departure time & missed the connection flight(Miami-Minneapolis(American Airlines)).

Since there is a delay in landing, we requested for accommodation & re-booking to another flight. But american airlines strictly said that they won't provide any accommodation since the delay is due to their business partner flight(Qatar) and there were no Qatar customer service to help us.

We booked accommodation on our own & later filed a complaint with Qatar for refund but they simple rejected saying that 21 minutes is not a delay.

Once after getting down from flight, we need to clear immigration/ customs/ baggage re-check/ security-check prior to the boarding of the connection flight.Since there is a delay in landing, long queues formed and all these activities(immigration/customs check/Baggage re-check/security check) got delayed and connection flight missed.

Also Qatar business partner(American airlines) didn't even provide any accommodation though we had small kid with us, simply told us to reach out to Qatar where there is no QATAR team to check.



Thanks,
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked delayed departure/missed connection jeanm Lufthansa Complaints 2 Oct 31, 2011 7:59 AM
Canceled / Delayed / Overbooked Connection missed, AA wants to charge a fee for flight change Infrequent Traveller American Airlines Complaints 2 Jun 25, 2011 2:49 PM
Canceled / Delayed / Overbooked Flight delayed, missed connection, was not compensated sammy Delta Air Lines Complaints 3 Sep 3, 2007 8:48 PM
Canceled / Delayed / Overbooked Flight arrived late, missed connection, UA didn't pay hotel Leung United Airlines Complaints 0 Mar 17, 2007 4:25 AM
Canceled / Delayed / Overbooked Canceled flight, missed connection, terminal changes (2x) bandparent American Airlines Complaints 1 Feb 5, 2007 12:03 AM


All times are GMT. The time now is 3:01 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020