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COMPLAINT: Spirit legally cheated me - AVOID Spirit!

 
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  #1  
Old Sep 7, 2011, 10:40 PM
therathman therathman is offline
 
Join Date: Sep 2011
Posts: 1

I will be brief - Due to worsening condition of mother-in-law, (We barely made it back a couple of hours before her death) we had to cut vacation short. Spirit did not fly the route that day - so we had to book on alternate carrier. Spirit offered a "spirit credit" that has to be used in one month. So spirit gets to keep my $$ and not offer any thing else. THIS is Unethical. I urge you to avoid Spirit at all costs!!!!
This was my first vacation in 20 years.
Spirit does not fly to where I could use for business.
I cannot plan next year's vacation this far in advance (if I can go at all) I need to coordinate with other family members

SPIRIT NICKEL AND DIMES EVERY CUSTOMER - AVOID AT ALL COSTS
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  #2  
Old Sep 8, 2011, 4:12 AM
dfwgirl dfwgirl is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jun 2011
Posts: 19

Spirit is a low cost carrier, much like Souhtwest, and other charter type carriers. When you book them, you must read the fine print. They are good airlines, but the low cost comes from them not trading tickets with other carriers during delays or emergencies. It was kind that Spirit offered you anything.
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  #3  
Old Sep 13, 2011, 12:27 PM
james1 james1 is offline
 
Join Date: Aug 2011
Posts: 10

dfwgirl..
you are in na na land..check out all the rude, sneaky, threatning and poor service complaints about Spirit and my run in with them..they are shisters and "discount airlines" does not mean discount and sub standard cuastoamer treatment.."discount" doesn't mean cheating adn alwyas waling the grey line llike Spirit does. Youaree a brainwashed airline robot with no objectivity or honesty. Sham on ou for touting this substandard airline.
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  #4  
Old Sep 13, 2011, 12:30 PM
james1 james1 is offline
 
Join Date: Aug 2011
Posts: 10

dfwgirl..
you are in na na land..check out all the rude, sneaky, threatning and poor service complaints about Spirit and my run in with them..they are shisters and "discount airlines" does not mean discount and sub standard customer treatment.."discount" doesn't mean cheating and always walking the grey line llike Spirit does. You are a brainwashed airline robot with no objectivity or honesty. Shame on you for touting this substandard airline.
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  #5  
Old Sep 13, 2011, 12:31 PM
james1 james1 is offline
 
Join Date: Aug 2011
Posts: 10

dfwgirl..
you are in na na land..check out all the rude, sneaky, threatning and poor service complaints about Spirit and my run in with them..they are shisters and "discount airlines" does not mean discount and sub standard cuastoamer treatment.."discount" doesn't mean cheating adn alwyas waling the grey line llike Spirit does. Youaree a brainwashed airline robot with no objectivity or honesty. Sham on ou for touting this substandard airline.
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  #6  
Old Sep 25, 2011, 9:18 PM
Queen of the Universe Queen of the Universe is offline
 
Join Date: Sep 2011
Posts: 1

Ibooked a flight on Spirit Air leaving for Ft. Meyers Beach Florida on 10/4 with a connecting flight through Detroit to Ft. Meyer's Beach. and returning 10//11

I called today to c heck on things and was informed that the connecting flight was disabled. No one called or emailed even though you have my acct linked with orbitz and my spirit air account. Now since I do not relish waiting in Detroit for the rest of my life and wanted my vacation I called back Orbitz after trying to speak with your people via India. Honestly, maybe Afganistan would be better. They rebooked me on American and United. Now I am told I am getting a full refund in 7-10 days. Not good enough people
When you cancel a flight, wouldn't it be nice to let Orbitz know or maybe for fun your customers? I want my refun now, not in 7- 10 days and I would like to know how you are going to make me happy. I went to the Consumerist and to Google and there are tons of complaints about your airlines.

I am a Real Estate Professional and speak to many many people. How could I ever, I mean ever recommend your airlines to anyone?

I will call your corporate exec offices tomorrow but I would like some attempt to make me happy, bottom line. This screw up has cost me another $100 for rebooking on another airlines at the last minute. I would also like that amount credited to my account. It apparently feels like you play fast and loose with the public. Let me know that there is some semblance of customer service in your airlines. I want the money refunded immediately + another $100 due to your error and no notice to me.

This is a copy of what I sent them. Spirit will never get my business!!!
Thank You,

Marie DeMaria

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  #7  
Old Sep 25, 2011, 10:10 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

There is zero chance of getting the extra $100 out of Spirit. You are more likely to get cash from a spirit who has passed to the other side!
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  #8  
Old Sep 29, 2011, 6:10 PM
adamr adamr is offline
 
Join Date: Sep 2011
Posts: 33

So I'm not clear what your problem is. You are complaining that an airline didn't give your money back when you chose not fly on your booked flight? They gave you a credit for the unused portion of the ticket. If you want an airline with refunds, pay more.
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  #9  
Old Sep 29, 2011, 6:18 PM
adamr adamr is offline
 
Join Date: Sep 2011
Posts: 33

"When you cancel a flight, wouldn't it be nice to let Orbitz know or maybe for fun your customers?"

Do you check flight schedules before you go to the airport? Obviously you did. Again, if you buy a cheap, bargain flight you need to stay in touch. They obviously proposed a solution to you that you didn't like, and obviously you couldn't be bothered.

All airlines have cancelled flights. Deal with it. Roll with it. It doesn't matter how much you pay for the ticket!
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  #10  
Old Sep 29, 2011, 6:31 PM
adamr adamr is offline
 
Join Date: Sep 2011
Posts: 33

Originally Posted by jimworcs View Post
There is zero chance of getting the extra $100 out of Spirit. You are more likely to get cash from a spirit who has passed to the other side!
You want them to pay YOU for YOUR choice to fly ANOTHER airline? On what grounds do you demand this money??
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  #11  
Old Sep 29, 2011, 10:59 PM
jimworcs jimworcs is offline
 
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Location: Shropshire, England
Posts: 3,197

Adamr...
I know you are having fun, but read the bleedin complaints first. They didnt choose not to fly on the booked flight...Spirit cancelled it
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  #12  
Old Sep 30, 2011, 3:37 PM
adamr adamr is offline
 
Join Date: Sep 2011
Posts: 33

Originally Posted by jimworcs View Post
Adamr...
I know you are having fun, but read the bleedin complaints first. They didnt choose not to fly on the booked flight...Spirit cancelled it
No, this isn't "fun" but I'm glad you'd like to discount my comments by putting me down.

YES they CHOSE not to fly with Spirit after a flight was cancelled for whatever reason. Spirit offered them the next available flight, but it wasn't good enough.

In the "Conditions of Carriage" for Spirit Airlines, found at http://www.spirit.com/Content/Docume...f_Carriage.pdf

It is clearly stated that:
"When a customer holding a confirmed reservation on a flight will be delayed because of a schedule irregularity (including but not limited to, a missed connection, flight cancellation, omission of a scheduled stop, substitution of equipment, a different class of service or schedule change), Spirit will rebook the customer on Spirit's first available flight on which seats are available to the customer's destination without additional
charge."

and:
"Spirit will not reimburse customers for flights that they take on other carriers."

Now this is the identical policy held by every other air carrier anywhere. When "Marie" contacted Spirit, regardless of her prejudice against Indian people, they would have rebooked her on the next available flight, exactly according to the conditions of carriage.

THAT obviously wasn't good enough for "Marie" so SHE decided to book another flight through Orbitz. Spirit did 100% of their obligation due to a cancelled flight. According to "Marie" she was promised a refund of $100 from someone. It's not clear who, but she needs to follow up with them and get her refund. Additionally she is ALSO requesting EXTRA money for her "time and trouble".

I can't shed any tears for her, because flights get cancelled for many reasons. Why should companies pay you for your trouble? Is that what we've come to?? If you want more money, take them to court and let the judge laugh at you. Actually, let me know when the court date is so I can come laugh, too.
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  #13  
Old Sep 30, 2011, 8:01 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Quote:
So I'm not clear what your problem is. You are complaining that an airline didn't give your money back when you chose not fly on your booked flight? They gave you a credit for the unused portion of the ticket. If you want an airline with refunds, pay more.
Quote:
YES they CHOSE not to fly with Spirit after a flight was cancelled for whatever reason. Spirit offered them the next available flight, but it wasn't good enough.

You appear to be shifting ground. If you are going to be pedantic and flame everyone in sight, it pays to be accurate... Her booked flight was cancelled and the alternative offered was not suitable. Slightly different from your childish trolling first effort to respond.
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  #14  
Old Sep 30, 2011, 8:14 PM
adamr adamr is offline
 
Join Date: Sep 2011
Posts: 33

Originally Posted by jimworcs View Post
You appear to be shifting ground. If you are going to be pedantic and flame everyone in sight, it pays to be accurate... Her booked flight was cancelled and the alternative offered was not suitable. Slightly different from your childish trolling first effort to respond.
Again, calling people names is your way to criticize people? Sad.

What you're not getting from my words is that Spirit booked them on the next flight and they decided it wasn't suitable.

The real problem here is that the route they booked originally, New York -> Detroit -> Fort Myers doesn't run every day. It runs every other day. So if the flight from Detroit was cancelled, that means they would have not been able to travel for 48 hours, but only for that route. Unfortunately Spirit does not have service to Fort Myers except from Detroit.

Again, the airline is responsible for booking the next available flight. They are not responsible to paying the customer's extra cost for finding another mode of transportation if they don't find the next available flight acceptable.

I love your "childish trolling" comments and "flaming everyone in sight" to distract from the real issue. It's quite cute. It really does show the maturity level of the whiners on this board.
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  #15  
Old Sep 30, 2011, 8:46 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Quote:
There is zero chance of getting the extra $100 out of Spirit.
You just don't read the posts... I said exactly that in the first post after the OP
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  #16  
Old Sep 30, 2011, 8:57 PM
adamr adamr is offline
 
Join Date: Sep 2011
Posts: 33

Originally Posted by jimworcs View Post
You just don't read the posts... I said exactly that in the first post after the OP
And I agree with you.

Spirit won't pay up the $100 because they don't have any obligation to.

The customer refused their solution of getting on the next flight which is what they most likely offered. Odd, though, that this particular fact isn't present in the "complaint."
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  #17  
Old Oct 18, 2011, 10:18 PM
defensemn1 defensemn1 is offline
 
Join Date: Oct 2011
Posts: 3

Mr. Baldanza,

I am a frequent flier that accrues in excess of 150K actual flight miles/year. For a quick trip to Chicago from NYC I decided to give your airline a try because the price was so attractive. I haven’t even flown yet but I can assure you that this has already been an absolutely miserable experience. The likelihood of me, my family or any of my direct reports flying on Spirit is non-existent going forward.

I spoke to a lady, Neeni (? Spelling) in customer service as I wanted to check in on-line. She lied to me. First she told me that I still owed $100. When I protested that I owed nothing she changed it to $10. I told her that I was going to pay nothing extra and she said that she would credit my account. I questioned as to whether she was crediting and not charging my account and she assured me that I would not be charged. BOLD FACED LIE! When I went to attempt to check in again there was an additional 10 dollar charge for a credit towards a future flight. There will be no future flight for me on your airline.. I told her that I needed to check in and print a boarding pass. She assured me that I would be able to print same. Again, your website didn’t allow me to print a boarding pass. I now have to arrive even earlier at LGA tomorrow to deal with that.

My confirmation code for tomorrow’s flight is RBJ9VA

Mr. Baldanza, if we ran our business like Spirit runs their business, patients would expire and we would be out of business. I would rather walk to my destination than have to deal with your airline again.

Extremely disappointed customer,

Last edited by defensemn1; Oct 18, 2011 at 10:19 PM. Reason: didn't finish title
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  #18  
Old Mar 3, 2012, 9:50 PM
Billz Billz is offline
 
Join Date: Feb 2012
Posts: 7

Spirit Airlines
Flight 678
Ft Myers
02/21/2012

- Cancellation.
- Confusion whether flight was cancelled or delayed - 6:50 PM: e-mail notification of flight cancellation issued / 7:00 PM: Misty stated flight was not cancelled / 7:05 PM - 11:30 PM Spirit Air website showed flight as delayed, showing a revised departure time.

- Failure to notify passengers when problems apparently began 7:30 AM - according to Spirit Air Supervisor, Susie.

- Inconsistent information provided at Spirit Air desk at airport.

- 2 1/2 hour wait to get final determination of flight status being cancelled - despite website showing flight as delayed.

- Ft Myers, Spirit Air Supervisor Susie: rude, condescending, complained about her job responsibilities

Sold - Round trip cost: $255.38

Refund $127.69 (return leg)
Cost to find flight back: $254.10
Cost to stay another night: $156.55
Cost for transport to/from airport $25.00
Cost of Lost wages: $250 (conservative)
Total Actual Cost for round trip flight: $813.34!
A 218% premium caused by flying Spirit Airlines
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