Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

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Old Mar 27, 2011, 5:38 PM
retributionavoide retributionavoide is offline
Join Date: Mar 2011
Posts: 8
Default Get there early and pay $50!

I just found out that if I wanted to help out this airline by filling another seat on an earlier flight, I'd have to pay them $50. This is yet another example that proves US Airways cares little for their customers but more, cares little for sustainability. These are bad people who need to be punished and regulated. Hitorically, people have been put in jail for less. Maybe that's what we need to do. Find the US Airways executive who do this and throw them in jail like the crooks they are.
Old Mar 27, 2011, 8:32 PM
ChrisH ChrisH is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: Oct 2007
Posts: 214
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The airlines are a business and have the right to charge for what they want, including luggage and putting you on an earlier flight. If you don't like it, you don't have to fly.

It is either they charge these fees, or they raise fares by quite a bit. Either way, people are going to be complaining.
Old Mar 27, 2011, 9:35 PM
azstar azstar is offline
Join Date: Sep 2008
Posts: 375

I'm not defending the airlines smorgasbord of fees, but I can tell you why they do it from the airline perspective.

The vast majority of seats are sold at what the airline considers "deeply discounted". There are a limited number of seats sold for each flight with certain conditions, such as advance purchase, required to obtain the discounted price.

Let's say you wanted to take a 10AM flight, but it was much cheaper to take the 3PM flight. That's why you bought it. Now, you show up early and you think you're doing the airline a favor by taking the earlier flight, since they will probably have seats available anyway.

The airline doesn't see it that way. They see it as you getting on a flight that should have cost you more, and leaving another vacant seat on the flight you originally paid a lower price to take. A ticket is a "contract of carriage" which the airline claims you breached if you switch flights.

I'm not saying I agree, but that's their point of view.
Old Mar 28, 2011, 12:50 AM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

It is the one sidedness of the contracts which presents th problem. With the notable exception of Southwest, the egregious charges imposed on passengers for relatively straightforeward changes, is nt atvall matched by parallel compensation when the airline makes a change. Time to re regulate this abusive industry
Old Apr 7, 2011, 3:11 AM
retributionavoide retributionavoide is offline
Join Date: Mar 2011
Posts: 8
Default I have the solution.

To avoid the "Caveat Emptor" scenario and allow everyone to travel fairly, the airlines need to be regulated.

A fare is a fare and should be the same cost for the same passage. The only thing de-regulation did was allow the airline to complicate the system to the level where they can create a predatory environment that attacks clients met unaware of their policies or just fall into unfortunate circumstances.

In most businesses, a fair price for a fair return is a requirement but this is not true within the airline business. Some of the best textbook scams and cons are becoming some of the best revenue opportunities leveraged by the airlines. I would like to see some of the people who support these policies go to jail just like the average street thug because they are little more than that but I will settle for industry regulation.
Old Apr 7, 2011, 10:33 AM
azstar azstar is offline
Join Date: Sep 2008
Posts: 375

There was a time, in the 70's or 80's (prior to deregulation) when the government decided all discount fares were discriminatory. So, there was F and Y. That's it. I remember buying my girlfriend a one way ticket from San Francisco to Chicago for $140.00 (Y class).

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