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Canceled / Delayed / Overbooked
COMPLAINT: Lufthansa LH9542

 
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Old Oct 3, 2016, 9:40 AM
Annalene Annalene is offline
 
Join Date: Oct 2016
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To who it may concern

we booked on Lufthansa lh9543 on the 1st September 2016, when we arrived at OR Tambo we noticed that we were booked on sa9264. This is apparently normal procedure as they are contracted out to sa. What is not normal is that we were never notified as we had no desire to fly sa. Our flight was then delayed by 2 hours which then became 4 hours, then it was cancelled to the next day. We stayed overnight at garden court and left the next morning only. When we arrived in Munich we had no connecting flight to Rome and had to stay overnight again...our trip to Rome (which was only a week) was cut short by almost 2 days. So we paid a lot of money to see Rome and we also only had a limited time off from work so could not extend our stay in Rome. This is really a rip-off and we are not in a position to go to Rome again as our rand/euro exchange is not the best. I feel that Lufthansa does not have our best interests at heart and feel that they should re-imburse us. We were 2 couples that were really looking forward to a relaxing holiday that became a complete rush to try and see what we had planned. That did not work out.
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Old Jan 16, 2017, 8:16 AM
peterpan peterpan is offline
 
Join Date: Jan 2017
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Airlines do have interline agreements to apply in such cases, but this should go with the knowledge of the passenger and usually subject to accepting some form of compensation. You have the right to claim such with the airline or thru an intermediary agency who handles such complaints on behalf of the travelers. It makes also sense to share your experience with review sites and rate the airline as such actions make the airlines behave better in the future. You can rate the in connectionreview.com. Mind you, Lufthansa is among the top notch airlines in Europe.
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