Reply
Check-in / Boarding
COMPLAINT: Wrong info on Baggages delivery - EY150

 
Thread Tools Display Modes
  #1  
Old Aug 12, 2017, 1:21 PM
satheesh4321 satheesh4321 is offline
 
Join Date: Aug 2017
Posts: 1

The Etihad associates at the Chicago ORD check - in counter didn't understand the ticket itinerary at all.
Description of the travel: My dad has returned from Chicago to Chennai[India] and has transited via Abu Dhabi. The ticket booking agency has added an unwanted domestic ticket for travel from Chennai[India] to Mumbai[India] to use one day after the original travel return from Chicago to Chennai[India].

Mistake:- We were told that the Checkin baggage needs to be collected at Mumbai and not at Chennai[Chennai is the our destination]. As per my understanding the Port of Entry immigration checkin will happen at Chennai[India] being the first port to enter any country and we need to collect the baggages at Chennai and do check-in again for any other domestic travel[in case if we travel futher], however the airlines has asked us to collect the bags only at the mumbai airport and mentioned that it will not available at Chennai belt.

Issue:Even after explaining the first port of entry, immigration check and about the unwanted domestic ticket Etihad checkin counter associates were not ready to listen and asked us to change the itinerary with the help of the booking agent at the 11th hour.

Workaround: In the interest of not missing the flight and the wheel chair assistance, My dad has traveled without the check-in baggage which was packed with Chocolates, toys, and dresses for other grandkids.

Note: The associates\airlines has asked me to work with the ticket booking agency on any changes\issues and not ready to assist. My mom is traveling next month with the same type of itinerary and chances to go through the same issue once again.

Regards, Unhappy Customer
Reply With Quote Share with Facebook


Reply

Tags
baggages, wrong info on boarding


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems Theft From Baggages Goods and Cash shahsmit7 Cathay Pacific Complaints 0 Jul 29, 2017 1:29 PM
Baggage Problems Malindo Air Flight - non delivery of baggage ravi Other Airline Complaints 2 Apr 19, 2016 1:23 AM
Check-in / Boarding EY150 Fleecing by Chicago ETIHAD airport staff with carry on tamu_anand Etihad Airways Complaints 5 Feb 17, 2016 2:54 AM
Baggage Problems They always steal form carrion checked baggages! rdavid Baggage Problems 3 Jan 5, 2012 1:53 AM
Baggage Problems Lost bags both directions - then delivery services lies carlj American Airlines Complaints 0 Nov 14, 2008 9:26 PM


All times are GMT. The time now is 10:08 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors