On 10/11/15 my wife and I changed our return flights from Munich from 12/6 to 12/2 which resulted in an ETC being issued for both of us, each in the amount of $1,425.10 as we were on different records. My wife received hers with a few hours, and I have STILL NOT RECEIVED MINE, even after multiple phone calls, a FedEx overnight letter, forms submitted and on and on and on.
What is it going to take for someone to send me the ETC? Do I need to FLY to Chicago and wait to see someone at company headquarters? How many times do I need to request that the PIN Code be emailed to me?? Of course, they could never give me that information over the phone or text or fax it to me.