I received this from Dept of Transportation today.
I advise everyone to report in the site https://www.transportation.gov/airconsumer
they are planning to take action based on the number of complaints they get in a month, Your logged in complaint will help you and many others like you who were having troubles with airlines
I have entered your complaint in our computerized industry monitoring system, and it will be counted among the number of complaints filed against this airline in our monthly Air Travel Consumer Report. This report allows consumers and air travel companies to compare the complaint records of individual airlines and tour operators. The data in this report also serve as a basis for rulemaking, legislation and research. Consumer information for air travelers, including the Air Travel Consumer Report and our pamphlet Fly-Rights, a Consumer's Guide to Air Travel, can be found on our website: www.dot.gov/airconsumer. Thank you for taking the time to contact us.