United Airlines provides the worst customer experience I have had with any airlines. If I have any other option, I will choose another airline first. My current complaint has to do with my husband's travel. Frida morning he left Los Angeles International Airport for San Francisco. He arrived fine only to learn his connecting flight to Pasco, Washington was canceled. United's only resolution was to rebook his flight for the next day. No attempt was made to put him on another flight on another airline. United customer service advised him he could submit for reimbursement for a hotel.
Saturday he did arrive in Pasco for a short 24 hours to visit family. His return trip was to leave Pasco on Sunday on United flight 5175 to San Francisco. There was a one hour delay in leaving do to a ground stoppage at SFO. Thus causing him to miss his connecting flight to LAX, which left at 6:00 pm. The next flight was scheduled for 7:50 pm, however, they booked him on the 9:18 pm flight. The web site showed five seats available when he was talking with customer service on the earlier flight.
This type of customer service seems to be the norm for United Airlines, as this is not the first time that we have had this experience. In November 2016 we were traveling together, and our 5-hour flight, with layovers, home from Key West ended being 12 hours of hell and misplaced luggage that made us have to go multiple terminals at LAX to locate our luggage. Then again in January of 2017 on a trip to Pasco, we were to leave at 10 AM and arrive home in the early afternoon so we could rest and get ready for the work week. We ended up getting to LAX around 11 pm. and again had to find out where our luggage ended up.