Reply
Canceled / Delayed / Overbooked
COMPLAINT: IB 6409- Flight delayed 17 hours

 
Thread Tools Display Modes
  #1  
Old Sep 4, 2016, 6:12 AM
Martino Martino is offline
 
Join Date: Sep 2016
Posts: 1

I was on flight IB 6409 on July 30 from Madrid to Mexico City.

Scheduled to depart at 11.45pm, we boarded as normal.

We were left on the plane for 3 hours due to technical faults to the air conditioner which was not working properly.
The technician could not fix this and we were told to get off the plane.

No attention whatsoever was provided by staff on board to passengers (e.g. we had to go and get water).

Once off the plane we got off at about 2.30am and with little to no assistance from Iberia staff at the airport, myself as other passengers, had to follow the crowd to see where we had to go.

We queued for passport checks and passengers with children and babies were not given priority.

At around 3am we arrived at the airport entrance where we were given some free sandwiches at the bar. The amount of food given was ridiculous and as it was 3am I was starving (as we had had nothing to eat on the plane and I was planning to eat on board) and was forced to buy extra food.

We then took a bus to a local hotel at 3.34am. By 4am we were at the hotel.
Now imagine a whole bus checking in a medium size hotel lobby.
We queued for 1 hour and 10 minutes to check it for our rooms. Again no assistance from Iberia staff or the hotel.

I got my room at 5.10am

By this point I didn't know what was going to happen the next day regarding schedules, departing time of buses or plane.

All by word of mouth between passengers, the next day we got a bus back to the hotel at 2pm.
With the help of other passengers me and the others reached the gate.
The departure time was not clear indicated. After around 1 hour of asking around I manage to figure out the correct departing time and gate.

We then departed from Madrid at 5.45pm

This was a horrible assistance from Iberia and the way they handled it.

I complaint on their site to which they replied: 'Sorry'

I have complained again as want to take this further to get compensation.
Reply With Quote Share with Facebook




Replies:

  #2  
Old Feb 16, 2017, 10:57 PM
Pencisely Pencisely is offline
 
Join Date: Feb 2017
Posts: 2

Just take them to court, you are due EU compensation.
Posted via Mobile Device
Posted via Mobile Device
Reply With Quote Share with Facebook

Reply

Tags
iberia airlines


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked Flight delayed by 6 hours Divyesh Joshi Air India Complaints 0 May 27, 2016 11:33 AM
Canceled / Delayed / Overbooked Delayed Flight, 3 hours on tarmac and no follow up KQuiton American Airlines Complaints 0 Jul 5, 2011 7:27 PM
Canceled / Delayed / Overbooked Flight Delayed Over 7 Hours! RobandAshley Flights Canceled / Delayed / Overbooked 2 Jun 21, 2009 6:22 PM


All times are GMT. The time now is 11:43 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors