COMPLAINT: Racket to make you pay for purchasing ticket with UA agent (for $25)

Thread Tools Display Modes
Old Sep 27, 2015, 1:21 AM
Jill Tucker Jill Tucker is offline
Join Date: Sep 2015
Posts: 1

I tried for over 1.5 hours to purchase a ticket online. I kept getting an error message saying that my billing address was too long: over 35 characters.
1) it was not too long and not over 35 characters
2) even so, I changed it and shortened it
3) by not being able to purchase online, you may have to purchase through an agent, costing $25.

No luck. None of the changes worked. Clearly a website glitch.

I called UA (long distance - from Hong Kong, where I live). Twice I got connected with web assistance, and twice the line went blank. Hung up on me.

The third time I called, I was understandably angry and the UA agent herself hung up on me! The 2nd and 3rd times I had asked for a supervisor.

Finally, the 4th time I called I got a decent agent (named Alex - a Filipino man) who purchased the ticket for me at no charge. But I have wasted the better part of a morning and will definitely avoid using UA if I can.
Reply With Quote Share with Facebook


online reservations

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Rude ticket agent jmgconnor Air France Complaints 0 Jul 4, 2014 10:09 PM
Check-in / Boarding Incompetence of ticket agent SLWolfe United Airlines Complaints 0 Oct 17, 2013 5:47 PM
Customer Service Abusive ticket agent in PEI KBrothers Air Canada Complaints 6 Jan 18, 2010 7:37 AM
Customer Service The worst Ticket Agent Ever. Zengara Customer Service 0 Jun 6, 2008 10:28 PM
Customer Service hostile screaming ticket agent katie bayer Customer Service 2 Apr 11, 2008 7:36 PM

All times are GMT. The time now is 10:02 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors