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Check-in / Boarding
COMPLAINT: checked in with printed tickets, denied plane access at gate

 
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  #1  
Old May 15, 2016, 10:47 PM
Charleneozz Charleneozz is offline
 
Join Date: May 2016
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Checked in on line, printed boarding passes. Got to gate and were told we were. It checked in and the first class seats that we paid for were not available. Had to wait while everyone boarded (and loaded the upper bins) for United to figure out what to do. Finally gave my husband and I seats (apart). All the while the United people were very rude!
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  #2  
Old May 16, 2016, 2:11 PM
Phinu Phinu is offline
 
Join Date: Jun 2014
Posts: 11

Please write in a manner that one can understand the problem. Did you purchase tickets from United and pay for first class?
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Old May 16, 2016, 2:47 PM
Charleneozz Charleneozz is offline
 
Join Date: May 2016
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Originally Posted by Phinu View Post
Please write in a manner that one can understand the problem. Did you purchase tickets from United and pay for first class?
Purchased first class tickets from United months ago. Checked in online, printed boarding passes but were denied plane access at gate and told we were not checked in. Understand?
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Old May 16, 2016, 4:19 PM
Phinu Phinu is offline
 
Join Date: Jun 2014
Posts: 11

Hopefully your credit card company can charge back the difference in price from coach to first class if you fight the charge.
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