[richardlw]

Some people are just stupid.

My wife went to the Aerosur airline office to find what days there were non-stop flights from Santa Cruz to Tarija and was told she had 5 choices a week. She chose today at 2:00 pm.

We got to the airport and they said the flight goes through La Paz (13,000 ft altitude). My wife can't go there because of high blood pressure, so after arguing about the routing, she said to change it to tomorrow through Cochabamba, and the airline said we had to pay the change fees. After arguing that to various employees that it was their mistake, she got the supervisor, who exclaimed: "Of course the direct flight goes through La Paz".

I wanted to ask what dictionary she was using but broke out in such a sarcastic laugh that I had to walk away.

We went to the consumer protection desk and the guy wouldn't take the complaint. He said that was reasonable and it is her fault for not checking what she was told. She called the ticket office where she bought the tickets and they insisted the airport was wrong, that her computer says direct to Tarija. (no definition of "Direct" on the screen, apparently)

Non-stop from Santa Cruz to Tarija is 291 miles. Via La Paz it is 761 miles.