#1  
Old May 18, 2013, 9:15 PM
popido123 popido123 is offline
 
Join Date: May 2013
Posts: 1
Default Horrible Customer Service

I just had to spend, what appeared, almost 30 minutes speaking with an agent that was for sure drunk. She was not polite and difficult to understand. After the unpleasant ordeal the reservation was still wrong. Shame on you American, shame on you…
  #2  
Old May 18, 2013, 10:55 PM
A320FAN A320FAN is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2011
Posts: 363
Default

Quote:
Originally Posted by popido123 View Post
I just had to spend, what appeared, almost 30 minutes speaking with an agent that was for sure drunk. She was not polite and difficult to understand. After the unpleasant ordeal the reservation was still wrong. Shame on you American, shame on you…

How do you know she was drunk? Are you assuming? Were you able to understand her as she may have had a thick accent. Go to the airport
to fix your ticket next time.
  #3  
Old May 19, 2013, 2:43 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,109
Default

That's another thing I teach new and current employees....is to drink heavily before their shift. It's usually the only way to deal with idiots.
__________________
Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
  #4  
Old May 19, 2013, 7:30 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
Default

Even the pilots take the Judge's training seriously.....

http://cityroom.blogs.nytimes.com/20...lcohol-charge/
Reply
Tags...
Tags
poor customer service

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Horrible Customer Service chris84 Air Canada Complaints 1 Nov 27, 2012 8:00 AM
Customer Service Horrible Customer Service SouthwestHasChanged Southwest Airlines Complaints 1 Sep 10, 2010 5:07 AM
Customer Service Horrible Customer Service and Policies sun1569 JetBlue Airways Complaints 3 Mar 12, 2010 5:20 PM
Check-in / Boarding horrible customer service Albert Lin American Airlines Complaints 5 Sep 30, 2008 10:45 PM
Customer Service Horrible NWA Customer Service Experience Bill_B Delta Air Lines Complaints 0 Aug 22, 2007 12:06 PM


All times are GMT. The time now is 12:10 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020