#1  
Old May 21, 2010, 9:07 AM
Peter Hall Peter Hall is offline
 
Join Date: May 2010
Posts: 1
Default Nil Response

I contacted Air France in January with complaints following a flight from Johannesburg to London Heathrow on December 29th. Our luggage disappeared for over a week and was returned damaged. Also we were conned into paying excess baggage in South Africa which also raised questions of safety.

I have since written three times to Air France at their Customer Service address in France and just cannot get them to reply.

What have I got to do to get a response?
  #2  
Old May 21, 2010, 10:24 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,109
Default

If they won't respond to your letters...take them to court. They will be forced to respond. There is a member of this site who lives in your part of the world (I'm guessing here) and will most likely be chiming in shortly with some advice on just how to do that......stay tuned.
__________________
Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
  #3  
Old May 21, 2010, 2:06 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
Default

Ok, if you are a UK resident you can file a Small Claims Court case. You can do this electronically for a minimal cost. ~Air France must respond to this or they will get a default judgement. At that point, you will have the right to seize their property to have the judgement enforced. Of course, they will settle before then, but just image the pleasure of your bailiff's seizing their brand new A380 at LHR. (The A380 will be flying the London-Paris route through July and August).

Here is the link to file a Small Claim online:

https://www.moneyclaim.gov.uk/web/mcol/welcome

It is easy and low cost. No lawyers required. You must produce evidence that your cases were missing for one week, reasonable costs that you incurred as a result and evidence of the damage to your cases. You have to be aware though that the purpose of luggage is to protect your belongings during travel, so they will inevitably sustain some damage. Keep your claim to what is reasonable.

Air France will respond to a summons. If you prefer not to be too litigious, you can complain to the Air Transport Users' Council. The email address is: [email protected]

Last edited by jimworcs; May 21, 2010 at 2:09 PM.
  #4  
Old Aug 8, 2011, 9:06 AM
lsy4483 lsy4483 is offline
 
Join Date: Aug 2011
Posts: 4
Default

Does that only work for UK? What about in Hong Kong?
  #5  
Old Aug 9, 2011, 5:25 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
Default

I am not sure what the process in HK, but many jurisdictions have a small claims proess.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service 3rd Letter to Spirit, no response linknet2 American Airlines Complaints 1 Sep 10, 2008 7:44 PM
Baggage Problems Lost baggage, 6 months on and still no response from AA jpgarrido American Airlines Complaints 0 Jul 16, 2008 8:57 AM
Delta Employee's Response to our Announcement dragonfire7.delta.com Delta Air Lines Complaints 3 Sep 12, 2007 2:19 AM
Baggage Problems 67 Days and Still Waiting for a Response for my Lost Bag terrinicole United Airlines Complaints 1 Jul 10, 2007 11:23 PM


All times are GMT. The time now is 5:33 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023