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Frequent Flyer Program
COMPLAINT: Loyal customers don't matter

 
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Old Apr 11, 2016, 12:24 AM
roman4030 roman4030 is offline
 
Join Date: Apr 2016
Posts: 1

Im member of Miles&Smile (Star Alliance Gold).
By far the best airlines in the world when traveling international economy class. I have taken Turkish airlines many times on long flights and had the best experience from food quality to service and seat comfort.Turkish airlines has a very good safety record and a great range of destination, which makes it a popular choice.I would definitely fly again with Turkish Airlines.
But this where all this stop.I mean if you pay for your ticket you will get all this service, but if you are Miles&Smiles member,which mean you are loyal customer to Turkish Airline you are not entitled to all this nice services.
I book my ticket with Turkish Airlines thru Miles&Smiles on February 2,2016 for travel from Toronto to Kiev on April 27,2016 and go back on May 9,2016.
Couple days ago I find out that I need to be in Kiev on April 25.I called Customer service and ask to change ticket, there is tickets for April 24,only this tickets not for loyal customers, this tickets is for paying customers.
I ask representative if I can pay extra and take different
class then Award and been told its not possible.Only option I have to buy new ticket.
So I donít understand, Im loyal customer,I fly a lot with Turkish Airline and other Star Alliance members and as long as I donít pay for ticket, but use my points,which I actually receive because I already spend a lot money to receive this points, I donít have any rights.
Im really disappointed, in Turkish Airline (Best European Airline for sow many years) at this moment.
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