Customer Service

Have you had any problems with Continental's Customer Service? Have Continental employees treated you poorly?



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Customer Service
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  #1  
Old Jun 10, 2011, 1:32 PM
Rolydamian Rolydamian is offline
 
Join Date: Jun 2011
Posts: 1

I have a reservation which I need to change. The first time I called the system actually told me call volume was too high, so call back later. How idiotic. Now I've been holding for 25 minutes. Still no agent. This began to happen as Continental merged with United. Clearly this is a bad move. United seems to be the Kmart of airlines.
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  #2  
Old Jun 10, 2011, 2:03 PM
cortney cortney is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2009
Posts: 288

if united and continental are using the same number (or even if they aren't)...there have been tons of cancellations and delays lately due to severe weather especially in chicago
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Old Jun 12, 2011, 5:11 PM
Shinseidoka Shinseidoka is offline
 
Join Date: Nov 2010
Location: YVR
Posts: 6

Are you sure you phoned the right number? That merger between United and Continental is not yet final and they still have separate reservation numbers.



Originally Posted by Rolydamian View Post
I have a reservation which I need to change. The first time I called the system actually told me call volume was too high, so call back later. How idiotic. Now I've been holding for 25 minutes. Still no agent. This began to happen as Continental merged with United. Clearly this is a bad move. United seems to be the Kmart of airlines.
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Old Jun 13, 2011, 5:33 PM
photogenic168 photogenic168 is offline
 
Join Date: Jun 2011
Posts: 2

I am sure he's using the right number. Because I have been calling and my wait time has been over 20 minutes.. Then I get an Indian lady.. I guess that's where their call center is.
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