Customer Service
COMPLAINT: Even 1st class is treated like dirt.

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Old Mar 1, 2016, 11:55 PM
M.devito M.devito is offline
Join Date: Mar 2016
Posts: 1

Booked vacation in Dec '15, 1st class TPA-DFW-HDN, assigned seats..ready for some fun in the snow. Attempted to ck in online day before, my seat DFW - HDN is gone, not reassigned, gone. Called AA, nothing can be done, ck at airport. At airport, rude agent: nothing can be done (still do not have a seat). Asked for a coach seat & a refund, can't do in DFW. Asked for supervisor, can't help, busy here, go away. At gate, supervisor gives me a boarding pass w/original seat.
At DFW, tried to board, denied, seat taken back. Supervisor says we can book you on a later flight (6 hours later!). Asked for a coach seat & refund, can't do it. Pushed for a solution, scolded for being a problem...told to "stand over there" ( guess I'm was in time out, like 3rd grade).
After 20 min, now past departure time, ready to close plane, a manager arrives, says seat needed for "security" (obviously a sky Marshall, guy in my seat looked like a a seal team 6 guy). The manage gave me a coach seat & promised a what an idea!
At every turn, I was treated like an idiot, repeatedly reminded I had "discount 1st class ticket, what do I expect".
I don't care about the seat. I appreciate the Marshall & his job. But AA handled it like a bunch of pathetic amateurs....has this never happened before? Why not contact passenger in advance? Why not offer a solution when problem first noticed?

Face it, these pesky passengers are just a bother for this airline. No respect. No courtesy. And they know it...and really do not care. What are you gonna do? They've got you & they know.
God help you if you actually buy coach.....buying 1st class is lousy too.
I'm a doctor & know people expect respect ......would be nice if airlines thought the same.
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1st class idiots, no respect, rude employees

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