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Reservations
COMPLAINT: Halfway made upgrade- then lost ticket

 
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  #1  
Old Sep 19, 2013, 2:36 PM
Intrepid05 Intrepid05 is offline
 
Join Date: Sep 2013
Posts: 2

This is a new one for me, I called to upgrade my ticket to business class. I was told it was done for a decent sum of money. I then flew business on my outbound flight and when checking in for my return flight, I am informed that it is economy. After being bounced around to different agents, sales rep, "customer care" agents they decide I only booked and paid for half. Why would I call to upgrade to business for only half the flight?? And in between all this I get passed between delta and air France because no one can figure out who's problem it is. They did, however, manage to come to the conclusion that it was my problem and end of story.

I'm never flying air France or delta again.
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  #2  
Old Sep 19, 2013, 5:33 PM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,109

Quote:
I'm never flying air France or delta again.
And both parties are happier for it........everybody wins.
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Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
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reservation, ticker_countrr, upgrade


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