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Customer Service
COMPLAINT: Lose ALL your money

 
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Old Apr 14, 2017, 2:03 AM
 
Join Date: Apr 2017
Posts: 1

I booked a ticket for $1200. I had to cancel 2 months in advance. I got a refund of $30, yes, that's $30! They keep ALL your money and resell the same seat to make twice the profit. Very unethical. The other airlines charge a $200 fee and credit the rest toward future travel. Not Icelandair. Did I mention they keep ALL your money?
You never know if you will have to cancel. You could get travel indurance but thete are many, many exclusions.
Bottom line: Do NOT fly Icelandair. They keep ALL your money!
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