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Old Apr 30, 2013, 12:30 PM
patrickhohmann patrickhohmann is offline
 
Join Date: Apr 2013
Posts: 1
Thumbs down TAM cancelled my ticket withour advice

Today I wanted to check my TAM reservation made on 24.02 with the booking code 8OHRZ8 and it could not be found. After calling the call center and being disconnected 8 times I finally talked to an agent. She told me that there is no ticked since the purchase could not be confirmed. Now I should buy a new ticket which is 4 times more expensive!!!!

Why did TAM not tell me on 24.02 that they could not confirme my ticket... no email no call, just no ticket!!!

TAM is a big MESS!!


Hoje no 30.04 queria entrar na página web da TAM na minha reserva feito no dia 24.04 com o código de reserva 8OHRZ8 e não consegui entrar. Liguei no call center e depois da 10 tentativa (caiou várias vezes) consegui falar com um argente. Ela disse que a reserva não foi efeituada e que preciso comprar um novo ticket. Só que o novo ticket custa 4 vezes mais que o preço na reserva CONFIRMADA!.

Porque a TAM nunca avisou que a compra não foi efeituada????? Nem um e-mail, nem uma chamada, NADA.
E o pior é que isso não e a primeira vez!!! Aconteceu já uma vez!
A TAM realmente é muito RUIM!!!
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