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COMPLAINT: Singapore is poor at customer loyalty

 
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  #1  
Old Aug 10, 2012, 8:41 AM
jmk jmk is offline
 
Join Date: Aug 2012
Posts: 2

"Massive complaint about Singapore Airlines. Wish it hadn't come to this. I am gold member, spent 10 of thousands of dollars over the past 4 years in both business and leisure travel. I had one request to switch a destination on an economy flight - willing to pay a penalty fee or simply requested to have a credit (not a refund) they simply refused. Ticket can't be worth more than a few hundred dollars. They were fine with letting this loyal customer leave. Extremely cocky and no sense of loyalty. Who knew"
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  #2  
Old Aug 10, 2012, 8:43 AM
jmk jmk is offline
 
Join Date: Aug 2012
Posts: 2

Fantastic conversation...

SQ: Sorry I can't help you. It's policy
Me: But its your policy.
SQ: It's airline policy
Me: I know...you are the airline.

please join me here for singapore airline complaints

https://www.facebook.com/SingaporeAi...stomerLoyality
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  #3  
Old Aug 10, 2012, 11:13 AM
bilingual bilingual is offline
 
Join Date: Oct 2010
Posts: 84

Originally Posted by jmk View Post
"Massive complaint about Singapore Airlines. Wish it hadn't come to this. I am gold member, spent 10 of thousands of dollars over the past 4 years in both business and leisure travel. I had one request to switch a destination on an economy flight - willing to pay a penalty fee or simply requested to have a credit (not a refund) they simply refused. Ticket can't be worth more than a few hundred dollars. They were fine with letting this loyal customer leave. Extremely cocky and no sense of loyalty. Who knew"
Probably you were aware of the restrictions since you bought a non-flex ticket?

If Singapore should lift the terms for you, why should they not do it for everyone regardless af miles accumulation?
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Old Aug 10, 2012, 8:12 PM
jimworcs jimworcs is offline
 
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Location: Shropshire, England
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Yeah why don't they...
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Old Aug 13, 2012, 7:27 AM
bilingual bilingual is offline
 
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Originally Posted by jimworcs View Post
Yeah why don't they...
They could, and then we all would pay three times the cheapest fare because of the conditions.
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business-class, economy, loyalty program, singapore airlines


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