I recently booked a flight on Air Canada using my KF miles. The ticket clearly said 2 bags included. When I went to the AC checkin they charged me excess baggage as their policy is only 1 bag (despite what the ticket said). $50 excess baggage each way.
I complained to AC when I returned from my trip. They said dont care, not our problem, speak to Krisflyer. I spoke to krisflyer and they said not our problem, AC are wrong, speak to them. I persued Krisflyer on 8 separate occasions before they finally admitted it was their mistake.
Eventually they offered me a pathetic 5000 miles rebate (having earlier said they are unable to offer mileae rebates under any circumstances) - and when I said that is not the same as $100 they said it would cost $200 to buy 5000 miles so I am getting a good deal. WTF!!!!!
I used to be a Singapore Airlines regular flyer and never had any issues on their flights. Shame the same cannot be said for their reward points system.