Old Jun 9, 2010, 2:58 PM
I love Bucharest I love Bucharest is offline
Join Date: Jun 2010
Posts: 2
Question KLM - Kleptomaniacs Love Me....

Last week, I was booking my holiday in Bucharest and Transylvania.
Due to some of my extended family being Dutch, I did it all through KLM (UK). I paid KLM £800 circa.
I then booked my accomodation for a festival... only to be told the festival was the week before the dates I gave. But the accomodation people had given me those wrong dates.
So, I returned to KLM BEFORE they had even received the money from my debit card.
They insisted that the flights I had chosen were non-changeable and non-refundable.
They say I was told that point on the website.
The truth is I was NOT told that.
The website is so perfect, it actually refused to accept my e-mail unless I wrote it in English. Can YOU understand my English?
I have given up with the bricks (with a B, part of a wall!) at KLM customer services. I have pressurised the MD, J E C deGroot in Holland. I wrote a letter in English then translated it on translate.google.com into Dutch. I sent both copies.
Unless he is mentally controlled by the KLM website, he should understand both letters... even though he was born in Belgium! His family is flemish.
I just pray that "AirFrance" (KLM's owners) don't get involved. Everybody says that us Brits are stubborn and difficult. The French can be far worse. At least us Brits will argue. The French just ignore you... and the French call the Brits bad mannered!
KLM have chosen the wrong person to upset...!
Old Jun 9, 2010, 6:52 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Ordinarily, under UK law, if you make a purchase on the internet you have 7 days to change your mind for any reason and the vendor must give you your money back. Sadly, there is an exemption for transport. The only way you could get a refund would be at the discretion of KLM. They will not back down, but in reality virtually no airline will. One of the factors built into the business case for some of the fares offered is that it will tempt people to book, who for whatever reason, will nto be able to travel. The airline can then re-sell this ticket. I am afraid, you have to be sure when you book these days.. there is no discretion. You can sometimes backtrack if you bought the ticket via a travel agent.

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