Customer Service Have you had any problems with Continental's Customer Service? Have Continental employees treated you poorly?

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  #1  
Old Jun 28, 2009, 11:59 PM
txchampaign txchampaign is offline
 
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Default RUDE, RUDE, RUDE Electronic Help Desk!

I contacted the electronic help desk for assistance and the first guy, (Black) hung up on me because he became frustrated when I wouldn't jump at his commands. Of course he probably posted negative comments under my name as AIRLINE employees do this and taint you. I have the conversation recorded if there is any doubt.

I called back and encountered a woman who was just as nasty and would not help me purchase a ticket. She wanted to charge me for the help. When I asked for a supervisor, she said she was it.

Last year, I had the same computer problem and they acknowledged that it was their system. At that time I had a very nice lady who was willing to help me.

I am so fed up with Continental and their Nasty, disgusting, vulgar mannerless employees.
  #2  
Old Jun 29, 2009, 3:15 AM
PHXFlyer PHXFlyer is offline
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Quote:
Originally Posted by txchampaign View Post
... and the first guy, (Black) ...
Wow dude. You've just lost all credibility and respect from me.

I've had nothing but excellent service from CO's electronic help desk. As a matter of fact they've been able to help me out when the elite line couldn't.

Too bad you showed your @$$ by posting your racist bull$#?! here. Good bye!
  #3  
Old Jun 29, 2009, 4:01 AM
airhead airhead is offline
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Default racism is sad human behavior

txchampaign: so what color was the lady who did not help you? what color was the nice agent who did help you last year? I think your biased attitude probably causes many in the service industry to not treat you well. I am going to give you a nickel's worth of free advice. Let go of the hate. It is not worth it.
  #4  
Old Jun 29, 2009, 4:16 AM
mars6423 mars6423 is offline
 
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dude whats with your comments? race shouldnt make any difference and doesnt, you prob went into it thinkin sum whacked up craap and didnt get what you wanted coz you are an ignorant person

and i hope airlines and others see the way you talk about others that you dont know about, than they would see that you are a hazard, unpleasant and other things

hopefully you wont be so steriotypical than
  #5  
Old Jun 29, 2009, 4:21 AM
mars6423 mars6423 is offline
 
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sry that post just kinda ticked me off
  #6  
Old Jun 29, 2009, 4:42 AM
PHXFlyer PHXFlyer is offline
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Originally Posted by mars6423 View Post
sry that post just kinda ticked me off
I'll second that!
  #7  
Old Jun 29, 2009, 7:29 AM
Silent Bob Silent Bob is offline
 
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Wow so over the phone how did you know the person was black??? Yea you pretty much lost all cred on this site. create a new name and try to come across as not being a rascist.
  #8  
Old Jun 29, 2009, 2:40 PM
txchampaign txchampaign is offline
 
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I am a linguist as well as in another other profession. I guess, I should not have included that in my sentence, but I did soley if the consumer service from continental was reading this and he could be identified.
  #9  
Old Jun 29, 2009, 2:43 PM
txchampaign txchampaign is offline
 
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P.S. I didn't ask for any advice or support. I posted so I could vent about the problem.
  #10  
Old Jun 29, 2009, 3:43 PM
mars6423 mars6423 is offline
 
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than you still hav a problem if you said that to help continental identify the representative, unless there are only 3 people, 1 african american, 1 nice woman, and 1 "rude" woman, yea get your facts straight, there is no reason or use to have identified people that way, and how do you know he was "black"?

i dont think anyone should support you in the way you talk about others and everyones advice would be for you to use some kind of sensitivity and not be so steriotypical

so come back when you have something nice to say n have a positive outlook
  #11  
Old Jun 29, 2009, 4:25 PM
Silent Bob Silent Bob is offline
 
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Hey when did "rude" and "nice" become a race, sir linguist? And as for support and advice... i didn't see anyone give you any. But what's funny is that you say
Quote:
but I did soley if the consumer service from continental was reading this and he could be identified.
yea.... that narrows down the playing field...
  #12  
Old Jun 29, 2009, 7:33 PM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
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Default The "race card" as a smoke screen

Obviously, next time, "txchampaign" will try to get the person's name, or employee number, rather than speculating on their ethnic background. Really, the kind of reasoning displayed here could be carried to the next absurd level: So a lot of us (myself included) are "racists" because we have a problem with United, and other businesses, outsourcing their call centers to India? The fact that I, and many others, can't speak Hindustani doesn't count??

Recording calls to the airlines is an excellent idea. Some states DO allow recording of phone calls as long as, at least, ONE of the participants (which can include the one doing the recording) are aware the call is being recorded. Besides, the airlines record their end of the phone call anyway. A practical advantage might be in small claims court--if the judge allows it--when erroneous information is provided which leads to unnecessary pay-outs on the part of the customer. Having the reservation record noted, as to what information is provided, has a major flaw--honesty. If the record is noted at all will the information, really, reflect what was said? Finally someone should post "the best of..." airline call center conversations. Maybe we might find-out these calls centers are NOT staffed by little angels who are being relentlessly bullied by mean, nasty customers.
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Last edited by Butch Cassidy Slept Here; Jun 29, 2009 at 7:37 PM.
  #13  
Old Jun 30, 2009, 12:06 PM
bah humbug bah humbug is offline
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This is the same idiot who thinks the airline and the flight attendants are crazy because they are asked to put their trash in the garbage.
Once again you comments are off the wall.
You are running out of airlines to fly on.
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