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Canceled / Delayed / Overbooked
COMPLAINT: No Reimbursement for Cancelled Flights

 
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Old Feb 1, 2018, 5:20 PM
Kendrickwilliams Kendrickwilliams is offline
 
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We have flown Frontier Airlines for years so we have had to deal with numerous cancellations. Recently, upon arriving at the Orlando Airport at 6:00 am for an 8:00 flight to Denver, we were informed the flight was cancelled and were provided a letter that indicated we could book our own flight and be reimbursed up to $400 per person for an economy flight on another airline. Since it was critical that we get to Denver ASAP for a wedding, we followed our normal procedure and began searching for alternative flights online. Obviously, the remaining flights available were later in the day and very expensive. The cheapest we could find was $550 for each person on United that got us to Denver late that evening. Since this appeared to be our only viable option, we booked the flight with the understanding that Frontier would reimburse us $400 per ticket. After our trip, we provided the flight information and proof of cost to Frontier but they refused to reimburse us for the tickets. They said that they could only refund $165 which was the cost we paid for the cancelled flight. We have followed this procedure many times with positive results but apparently Frontier changed their policy without informing anyone so we are now out the entire $1,100 we spent on replacement tickets. Therefore, if you dare fly Frontier, don't expect to be reimbursed for any replacement tickets. They totally mislead us!! NEVER FLY FRONTIER!!!!
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