Baggage Problems Had any problems with your baggage on US Airways?

View Poll Results: How many have been ripped off by US Airways baggage policy
Baggage was delayed and NO refund despite requesting one 2 66.67%
Baggage delayed 1 33.33%
Baggage charges excessive 2 66.67%
Other baggage problems 0 0%
Multiple Choice Poll. Voters: 3. You may not vote on this poll

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  #1  
Old Feb 16, 2012, 4:59 AM
stephenc stephenc is offline
 
Join Date: Feb 2012
Posts: 1
Default baggage delayed - no refund - despite that

On July 31, 2011 I paid $245 to check baggage. I checked in two and a half hours prior to the flight taking off. My baggage did not make it on the same plane as me (hmm...did paid cargo make it?). It arrived on the next flight costing me time and money.
I wrote to the airline asking for a refund on August 1 - when I heard back from them they said - nope!

If you're going to charge for baggage - at least get it right. $245 of my hard earned money is too much to give for crummy service.
  #2  
Old Feb 16, 2012, 9:51 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
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This ought to be illegal... You didn't get the service you paid for...ie, you and your bags arrive together. Regulation is badly needed.
  #3  
Old Feb 18, 2012, 1:05 PM
cortney cortney is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2009
Posts: 288
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if airlines want to charge bag fees, thats fine with me, whatever. However, I believe that if you dont get your bag on the flight you came on or within that day it should be refunded. its not right
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